Subway

3.5
154 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Surprise Subway® Restaurant at 15423 West Waddell Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
15423 West Waddell Road, Surprise, AZ
85379, United States

Hours

Reviews

3.5
154 reviews
5 stars
71
4 stars
21
3 stars
15
2 stars
12
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their friendliness and helpfulness, while others are criticized for being rude and unprofessional.

Food Quality

While many customers enjoy the food, there are consistent complaints about incorrect orders, food freshness, and cleanliness of ingredients.

Cleanliness

Several reviews highlight issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions in food preparation areas.

Order Accuracy

Numerous customers reported issues with order accuracy, including being overcharged and receiving incorrect items.
  • CM
    Crystal Mangus
    Dec 12, 2025
    5.0
    5 stars to Jeff!! He not only made our sandwiches to perfection, but he made sure everyone had a positive experience from the minute we all walked in. It was easy to tell he was running a one man show. Just want to make sure he knows his attention to what we wanted and excellent customer service was very much appreciated!
  • AA
    Angie
    Dec 3, 2025
    1.0
    Ugh, their customer service was awful. They totally messed up my order, touched my sandwiches with their bare hands, and then wouldn't remake it or give me a refund. The girl at the counter was super rude too. I'm never going back there, and as a manager from a Phoenix location, I reported them.
  • DG
    Dan Gorman
    Nov 23, 2025
    5.0
    Cleanest Subway I’ve ever been in. Food was amazing. The employees working were friendly and helpful.
  • HS
    Heather S
    Nov 13, 2025
    5.0
    This location is the best. Came in for 22 meals at 8 am. Left at 820 am. Everyone was super nice.
  • JM
    Jonathan Matei
    Aug 30, 2025
    2.0
    On August 30, 2025, I went in for a sandwich and as the sandwich artist was putting the green peppers in my sandwich, I found a sticker on the green pepper and they should have removed that I’m not sure who opened the store that day but they should have inspected and removed all the stickers before cutting the vegetables That could get someone very sick please inspect your sandwiches and make sure that the people who open the store remove the stickers and wash the vegetables

Frequently Asked Questions About Subway

Where is Subway at Marley Park Plaza located?

Subway is located at 15423 West Waddell Road, Suite 105, in Marley Park Plaza, Surprise, AZ 85379, USA.

What are the operating hours for Subway at Marley Park Plaza?

Subway is open Monday to Friday from 7:00 AM to 10:00 PM, and Saturday and Sunday from 9:00 AM to 10:00 PM.