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Subway

3.5
(156 reviews)

Business Details

(623) 544-2341
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Surprise Subway® Restaurant at 15423 West Waddell Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
15423 West Waddell Road, Surprise, AZ
85379, United States

Hours

Reviews

3.5
156 reviews
5 stars
73
4 stars
21
3 stars
15
2 stars
12
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees received praise for their friendliness and efficiency, while others were criticized for rudeness and poor service.

Food Quality

While many customers enjoyed the food and found it fresh, there were numerous complaints about incorrect orders, overcharging, and unsatisfactory food preparation.

Cleanliness

The cleanliness of the restaurant is a significant concern, with multiple reviews highlighting dirty conditions in both the dining area and restrooms.

Staff Attitude

Several reviews noted that staff members often appeared disinterested or rude, impacting the overall customer experience.

Order Accuracy

Many customers reported issues with order accuracy, including missing items and incorrect sandwich preparations.
  • CA
    Caden Arnold
    Feb 13, 2026
    5.0
    Told Dylan to make me a sandwich because I did not know what I wanted. He made a good one, oil was a good choice.
  • CM
    Crystal Mangus
    Dec 12, 2025
    5.0
    5 stars to Jeff!! He not only made our sandwiches to perfection, but he made sure everyone had a positive experience from the minute we all walked in. It was easy to tell he was running a one man show. Just want to make sure he knows his attention to what we wanted and excellent customer service was very much appreciated!
  • AA
    Angie
    Dec 3, 2025
    1.0
    Ugh, their customer service was awful. They totally messed up my order, touched my sandwiches with their bare hands, and then wouldn't remake it or give me a refund. The girl at the counter was super rude too. I'm never going back there, and as a manager from a Phoenix location, I reported them.
  • DG
    Dan Gorman
    Nov 23, 2025
    5.0
    Cleanest Subway I’ve ever been in. Food was amazing. The employees working were friendly and helpful.
  • HS
    Heather S
    Nov 13, 2025
    5.0
    This location is the best. Came in for 22 meals at 8 am. Left at 820 am. Everyone was super nice.

Frequently Asked Questions About Subway

Where is Subway at Marley Park Plaza located?

Subway is located at 15423 West Waddell Road, Suite 105, in Marley Park Plaza, Surprise, AZ 85379, USA.

What are the operating hours for Subway at Marley Park Plaza?

Subway is open Monday to Friday from 7:00 AM to 10:00 PM, and Saturday and Sunday from 9:00 AM to 10:00 PM.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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