Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 16320 W. Waddell Road! Dive into the authentic taste of Chicago Street food at our [?] themed restaurant, just 4.4 miles, 3.0 miles from Surprise Stadium, The Vista Center for the Arts. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Location
Hours
Reviews
4.2
660 reviews
5 stars
411
4 stars
102
3 stars
58
2 stars
32
1 star
57
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising the Italian beef and chocolate cake, while others reported issues with taste, freshness, and preparation.
Service Issues
Customers experienced inconsistent service, with some praising friendly staff and others reporting rudeness and poor handling of complaints.
Cleanliness
While some customers noted the restaurant was clean, others reported unsanitary conditions, including dirty tables and issues with food safety.
Pricing Concerns
Many customers felt the prices were high for the quality of food received, with some expressing disappointment over the value.
Atmosphere
The atmosphere received mixed feedback, with some enjoying the vibe while others found it too loud or lacking in comfort.
- SBSamantha Bell6 days ago1.0Zero seasoning got the Italian beef and it was horrible will not be going back and do not recommend
- ARAnnette RunoNov 11, 20253.0As a transplanted Chicagoan, I have to say that once Dick Portillo sold the business, the food has gotten progressively worse. My husband went to the Surprise, AZ location on 11/11/25 @ 6:08pm. The hotdogs are horrible now. The hotdog skin was rubbery, and the bun didn't taste fresh. Im finding myself apologizing to my AZ friends. I tell them that this is not the same quality food that Portillos became famous with. My advice is to skip Portillos.
- TTTunkNov 11, 20255.0Food is always amazing, but this location was gorgeous. It has the old vibe but modern and enjoyable. Of all the portillos this was the best experience
- DPDeDe ParksOct 27, 20254.0Im an Illinois native so I’ve been going to Portillo’s for years. My favorite thing to get is an Italian beef, extra dry with mozzarella cheese. I’ve eaten at this location about 5 times since they’ve been open. Every time has been perfect, restaurant was clean and food was good. Today everything was perfect except they put my mozzarella cheese on top of my meat instead of toasted in the bun, under the meat. Not a deal breaker, mainly preference. Had to call 5 times to get thu the automatic robot. Whoever was nice and said he’d let them not. I wasn’t looking for free food or anything like that. Just want to make sure they know how to make an Italian beef the right way, Chicago way.
- LDLakeysha DeLeonOct 24, 20253.0The service is always good, nice clean fast food restaurant. The spicy chicken sandwich is delicious but OMG the fries at his location are awful. I’ve given it multiple tries now and they are always brown and old. It’s like they take old leftover fries and refry them or something. I’ve had other Portillo’s locations and they are always fresh, golden, and delicious, but something about this location that they just can’t get it right. So disappointing and a waste of money.
Frequently Asked Questions About Portillo's Surprise
What are the operating hours for Portillo's Surprise?
Portillo's Surprise is open daily from 10:00 AM. On Monday through Thursday and Sunday, it closes at 10:30 PM, while on Friday and Saturday, it stays open until 11:00 PM.
Does Portillo's Surprise offer drive-through service?
Yes, Portillo's Surprise has a drive-through open daily from 10:00 AM until 10:30 PM on weekdays and Sunday, and until 11:00 PM on Friday and Saturday.
What type of cuisine does Portillo's Surprise serve?
Portillo's Surprise offers authentic Chicago street food including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salads, and their famous chocolate cake shake.
Where is Portillo's Surprise located?
Portillo's Surprise is at 16320 W. Waddell Road, Surprise, AZ 85379, USA.
Can I order food online from Portillo's Surprise?
Yes, you can place orders online through their menu available at https://order.portillos.com/menu/portillos-waddell-road.
Is Portillo's family-friendly and suitable for group dining?
Yes, Portillo's Surprise is designed for family-friendly dining with a fun atmosphere, and also offers catering options to accommodate larger groups.
What are some nearby restaurants to Portillo's Surprise for additional dining options?
Nearby restaurants include Whataburger, First Watch, Torchy's Tacos, Sneakybird, Einstein Bros. Bagels, Shake Shack, Starbucks, Jersey Mike's Subs, Arby's, and Black Rock Coffee Bar.
Are there retail stores near Portillo's Surprise for shopping convenience?
Yes, Costco Wholesale, Marshalls, and Boot Barn are nearby retail stores where you can shop before or after your meal.
Which mobile phone stores are close to Portillo's Surprise?
Nearby mobile phone stores include T-Mobile and Verizon, offering convenient locations for your telecommunications needs.
What entertainment or cultural attractions are near Portillo's Surprise?
The Vista Center for the Arts is located about 3 miles from Portillo's Surprise, offering a great spot to visit before or after your meal.