Panera Bread

3.8
1021 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Surprise is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
13959 West Bell Rd, Surprise, AZ
85374, United States

Hours

Reviews

3.8
1,021 reviews
5 stars
518
4 stars
188
3 stars
86
2 stars
75
1 star
154

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold meals, small portions, and incorrect orders.

Service Issues

Numerous reviews highlighted poor customer service, including indifferent staff, long wait times, and mistakes with orders.

Cleanliness

Several customers noted cleanliness issues in the restaurant, including dirty tables and unsanitary conditions.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Value for Money

Many customers felt that the prices were too high for the portion sizes and quality of food received.
  • IE
    Isabella Essence
    3 days ago
    5.0
    Azzo is great! Made me feel at home and could enjoy my time here visiting from out of state
  • ML
    Megan Lynn
    4 days ago
    5.0
    Decent fresh food
  • DG
    Dwonn Giesbrecht
    Jan 1, 2026
    5.0
    Avocado toast and coffee!!
  • MM
    melissa
    Dec 31, 2025
    1.0
    Where shall I start?! One of the employees, a guy was wearing long polished nails. FYI-when working with food your nails are suppose to be short and free of color. The food was cold and gross. Hopefully, they get inspected by the health department soon.
  • NL
    Noodles Lol
    Dec 17, 2025
    1.0
    I recently visited Panera Bread at this location with high expectations, especially because of an amazing experience at another branch, where I had the best sandwich of my life and wonderful service. Unfortunately, this visit was disappointing. The food quality was not up to par; my sandwich tasted off and left me feeling nauseous throughout the night, causing me to lose sleep. My husband, who was driving, also noticed cleanliness issues in the kitchen and was not impressed with his meal either, stating he would rather go elsewhere. Additionally, the service was not as friendly or attentive as at the other location. The young female staff member at the drive-thru had an attitude that impacted our experience. Of course, experiences may vary for others, but this was our specific visit. I felt bad leaving a negative review, but honest feedback is important. Given this experience, I don’t plan on returning to this location. I hope this helps the restaurant improve for future visits.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Surprise accept reservations?

No, Panera Bread in Surprise does not accept reservations.

What are the operating hours of Panera Bread in Surprise?

Panera Bread in Surprise is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.