Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.5
321 reviews
5 stars
155
4 stars
41
3 stars
26
2 stars
15
1 star
84
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with sandwich quality, including insufficient fillings, stale bread, and incorrect orders.
Service Speed
Many reviews highlighted slow service and delivery times, contradicting the brand's 'freaky fast' promise.
Customer Service
Several customers experienced poor customer service, including rude staff and unhelpful responses to complaints.
Cleanliness
The restaurant was noted for being clean and well-maintained, contributing positively to the dining experience.
Consistency
There were mixed reviews regarding consistency, with some customers praising their experiences while others reported repeated issues.
- SSSargon Shamon3 days ago5.0Jimmy John’s consistently delivers. The food is always fresh, fast, and exactly how it should be—no misses. Customer service is outstanding: friendly, efficient, and genuinely helpful every time. Orders are accurate, the place is clean, and the staff clearly takes pride in what they do. Easily one of the best quick, reliable spots in Surprise. Highly recommend.
- AKAllen KleinhansDec 27, 20255.0Had a lovely meal, Joel was awesome!!
- CKChristy KleinhansDec 27, 20255.0The staff is amazing, a stand out is Joel, made my visit wonderful!!
- JMJ.A. McGrewDec 26, 20255.0Great staff! Freaky Fast! 10/10
- CLCorey Richason, LMTDec 12, 20254.0Jimmy John’s gets 4 stars from me. The sandwiches hit the spot every time, and the staff usually keeps things moving fast—but I really miss a lot of the quirky signs the new design ditched. That snarky, borderline-sarcastic vibe gave the place character, and now my dining experience feels a bit… polite. Still good, just not quite as fun.