Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 13714 West Bell Road in Surprise is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
947 reviews
5 stars
543
4 stars
188
3 stars
91
2 stars
49
1 star
76
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers had mixed experiences with the food, praising the fries and some burgers while criticizing others for being bland or poorly prepared.
Service Issues
Several reviews highlighted poor service, including incorrect orders and unhelpful staff, although some customers noted friendly and attentive service.
Pricing Concerns
Many customers felt the prices were too high for the quality and portion sizes, comparing them unfavorably to other burger chains.
Cleanliness
There were complaints about the cleanliness of the dining area and tables, with some customers noting that the restaurant needed better upkeep.
- CCCarl ClicquotJan 4, 20264.0Great tasting, made to order beef burger and fresh fries! None better!
- RCRyan CollinsJan 2, 20265.0Friendly service. The burger was hot and the fries were perfect!
- BPBrandon PickettJan 1, 20264.0I thought this was gonna be an average burger but I was pleasantly surprised. The burger had great flavor and what tasted like fresh ingredients. The fries were seasoned well and had a nice crispiness to them. The shake was also very good. The staff were professional and efficient. The atmosphere was very laid back which was nice. The price stops me from making this a consistent stop. $28 for double bacon cheeseburger, fry and sub a shake. 3*** = Good but no separation from similar restaurants 4**** = Set themselves a part with quality food and I want to go back. 5*****= You have to go out of your way and make a special trip to try the deliciousness that is there!
- RCRosa Gloria CastilloDec 24, 20251.0Pésimo pero pésimo servicio de la cajera hasta el apetito perdí y solo vi comer a los demás que acompañaba.
- BWBen WoodsDec 17, 20255.0Best hamburgers ever. Fries are ridiculously good as well. Have to hit this place at least once a week
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 13714 West Bell Road in Surprise accept reservations?
No, Five Guys at this location does not accept reservations.
What are the opening hours of Five Guys in Surprise?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery and what are the delivery hours?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online via their delivery website.
Can I customize my burger and milkshake at this Five Guys location?
Yes, there are more than 250,000 ways to customize your burger and over 1,000 milkshake combinations available.
What payment options are accepted at Five Guys in Surprise?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is Five Guys in Surprise wheelchair accessible and does it have child-friendly amenities?
Yes, the restaurant has wheelchair accessible entrances, restrooms, and provides high chairs for children. It also welcomes children.
Are there other dining options near Five Guys at Surprise Town Center?
Yes, nearby you can find Starbucks for coffee, Chick-fil-A for chicken, IHOP for breakfast and brunch, Pizza Hut for pizza, and Jack in the Box for fast food.
Where can I grab a coffee before or after dining at Five Guys in Surprise?
Starbucks is located nearby at Surprise Town Center and is a great option for coffee before or after your meal at Five Guys.
What shopping options are available near Five Guys at 13714 West Bell Road?
Nearby shopping includes The Vitamin Shoppe for health supplements, Pier 1 Imports for home decor, Burlington for clothing, Michaels Stores for arts and crafts, and Pure Patio for furniture.
Are there any medical or dental services close to Five Guys in Surprise?
Yes, nearby are Westwind Dental Surprise, Emergency Dentist 24/7, Renew Smiles Dental Implant Center, Suncoast Dental, and Dr. Eric Le & Associates optometry clinic.