Business Details
About
Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
455 reviews
5 stars
328
4 stars
37
3 stars
22
2 stars
17
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and upbeat staff, particularly mentioning individuals like Kaia and Gracie Ann for their exceptional service.
Drink Quality
While some customers enjoyed their drinks, there were multiple complaints about inconsistency in drink preparation and quality.
Speed of Service
Several reviews highlighted long wait times in both the drive-thru and walk-up windows, with some customers expressing frustration over delays.
Atmosphere
The atmosphere was generally described as positive and inviting, although some customers noted issues with noise levels and staff engagement.
Order Accuracy
There were mixed reviews regarding order accuracy, with some customers reporting frequent mistakes while others noted their orders were consistently correct.
- CGCharity GordonNov 1, 20255.0Fantastic Service and a Beautiful Smile! We stopped by Dutch Bros today and had such a great experience! Trinity was super friendly and upbeat, and the service was fast and flawless. Trinity had such a beautiful smile and made our day with her positive energy. Our drinks were perfect, and we left in a better mood than when we arrived. You can really tell they care about their customers—definitely our favorite coffee stop! ☕💙The Nurses
- MCMelanie CummingsOct 26, 20253.0They had radio music playing very loud which made it hard to hear the employees
- AMAlby MicheleOct 24, 20253.0Starters, I don’t normally write reviews, I’m saying this as a former employee who has repeatedly had drinks messed up. Went through today and the line was moving very fast. When i get to the window they’re finishing my drink and the guy at the window looks at the girl on bar and says “no sprinkles” for a CPB (which comes with sprinkles). small example but i’ve had issues with this location a handful of times messing up my order or not training well enough anymore to where new employees don’t know certain terms like “mafia style” (which is or at least was on their training test you need to take to get the job) or purposely putting minimal drizzle when i ask for extra. They’ve been nice when i ask for a remake which is why im giving 3 stars, but just upsetting to see
- RDRenamon DigimonOct 14, 20255.0Great coffee, good times fantastic staff. If you liked starbucks you will love Dutch bros.
- TAThamer AhmedOct 13, 20251.0My drink wasn’t filled up all the way and it tasted very sweet and nasty and I get that drink Three times a week and it’s never tasted that bad 10/13/2025 12:09pm
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the hours of operation for Dutch Bros Coffee at 16986 W Waddell Rd, Surprise?
Dutch Bros Coffee at this location is open daily from 5:00 AM to 11:00 PM.
Does Dutch Bros Coffee offer any sugar-free flavors?
Yes, sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach, and strawberry.
Can I order Dutch Bros Coffee drinks ahead through an app?
Yes, you can order ahead using the Dutch Bros app available on both Apple App Store and Google Play Store.
What payment methods are accepted at Dutch Bros Coffee?
They accept cash, major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal.
Do Dutch Bros Coffee locations offer any special promotions on birthdays?
By downloading the Dutch Bros app, you can receive a free drink reward on your birthday.
Are there any caffeine-free drink options at Dutch Bros Coffee?
Yes, caffeine-free options include beverages made with decaffeinated espresso, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades.
Is there a drive-thru available at Dutch Bros Coffee on W Waddell Rd?
Yes, this location features a drive-thru service for your convenience.
What nearby places can I visit along with Dutch Bros Coffee at 16986 W Waddell Rd?
Nearby places include Enterprise Rent-A-Car, Super Star Car Wash, Circle K convenience store, Sands Chevrolet Service, and several mobile phone retailers like Verizon and T-Mobile, so you can grab coffee before or after running errands in the area.
Are there any food options near Dutch Bros Coffee at this location?
Yes, nearby you can find dining options like Mesquite Fresh Street Mex and Papa Johns Pizza, ideal for a meal before or after your coffee.
If I need a car rental or automotive services near Dutch Bros Coffee in Surprise, where can I go?
Nearby options include Enterprise Rent-A-Car for rentals, Sands Chevrolet Service and Big O Tires for automotive services and repairs, all within easy reach from Dutch Bros Coffee.