Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Surprise, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
899 reviews
5 stars
375
4 stars
123
3 stars
82
2 stars
59
1 star
260
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, leading to frustration and dissatisfaction.
Product Quality
Numerous reviews highlighted issues with stale or incorrect food items, particularly donuts and coffee, affecting overall customer satisfaction.
Cleanliness
Several customers noted that the location was dirty and unkempt, which contributed to a negative dining experience.
Staff Training
Feedback indicated a lack of proper training among new employees, resulting in frequent order mistakes and confusion.
Management Issues
Customers expressed concerns about poor management and organization, leading to ongoing service problems and a chaotic atmosphere.
- SSSydnieNov 14, 20252.0Asked a simple question regarding caffeine content of one of your teas and was told “it’s less than an iced coffee” as someone who’s limited to how much caffeine they can have this was so unhelpful. Any Starbucks can quickly tell you the caffeine content of their items, do the same.
- TBtiffany bourquinNov 8, 20251.0They don’t have the signature crème filled powdered donuts. No point in returning.
- HLHenry LatourOct 27, 20251.0Walked in this morning at about 5:45 employee was busy cleaning and not paying attention at all. He went out back and never came back out. I stood there waiting for 5 minutes then left so as not to be late for work. Far from good customer service
- NNNobleOct 5, 20251.0I hate that when I pay for donuts they are stale and hard dough, and their always out of stock on certain ones. Like come! It's in your name when it comes to donuts and quality that should be expected!
- TBTaleigh BarnhartSep 28, 20252.0The new person at the counter was very strange. She has a huge learning curve because on everyone’s orders she was messing up and had the guy help her - she just giggled “I’m new”. I repeated myself multiple times. She moved in some weird way and like very anime girl/reel vine type of way. I can’t describe it well. That cutesy try to flirt her way through a mistake. Hi that’s my husband- I’m standing right next too. She messed up our order and charged us wrong. She talked slower than molasses. Even for a first day- it’s pretty easy. They moved her to drive through and she immediately messed up. The food and drinks came out super slow. I mean my sandwich was cold by time I got it. They weren’t even busy. We got the order fixed but still. No music. Dirty tables. It was freezing inside.
Frequently Asked Questions About Dunkin'
What are the opening hours for Dunkin' in Surprise, AZ?
Dunkin' in Surprise, AZ is open from 4:00 AM to 8:00 PM Monday through Friday, and from 5:00 AM to 8:00 PM on weekends.
Does Dunkin' in Surprise offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What special seasonal drinks are available at Dunkin' during the holiday season?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
Can I order Dunkin' products ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a fast grab and go experience.
What meals does Dunkin' serve at their Surprise location?
Dunkin' serves breakfast, lunch, and brunch meals at their Surprise, AZ location.
Does Dunkin' offer coffee and donuts all day?
Yes, Dunkin' is America's all-day stop for coffee, espresso, breakfast sandwiches, and donuts.
Is there a drive-thru service available at the Dunkin' in Surprise?
Yes, this Dunkin' location offers a drive-thru service for convenient ordering and pick-up.
Are there any pizza restaurants near Dunkin' in Surprise?
Yes, nearby pizza places include Reel Pizza Pies, Marco's Pizza, and Arizona Pizza Company. You can grab a slice before or after your coffee visit.
What other dining options are available near Dunkin' in Surprise?
Nearby dining options include Wingstop for chicken wings, Native Grill & Wings for American sports bar fare, Cafe Rio for Tex-Mex, and Crumbl for desserts and baked goods.
Are there health and wellness services near Dunkin' in Surprise?
Yes, nearby health-related services include The Joint Chiropractic, ApexNetwork Physical Therapy, and Dental Care at Marley Square.