Business Details
About
Mexican Restaurant
Chipotle 303 & Waddell is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.4
607 reviews
5 stars
266
4 stars
84
3 stars
47
2 stars
41
1 star
169
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor communication regarding their requests.
Food Quality
Feedback indicated a decline in food quality, with complaints about portion sizes, freshness, and overall taste.
Customer Service
Service experiences varied widely, with some customers praising friendly staff while others reported rudeness and unprofessional behavior.
Cleanliness
Several reviews mentioned cleanliness issues at the location, including dirty tables and unsanitary conditions.
Pricing Concerns
Customers expressed dissatisfaction with the high prices relative to portion sizes and food quality.
- BGBrian Goody3 days ago5.0I love the staff at this location, especially Marisa—she’s amazing! I eat here at least three times a week, and the food is always made with care and tastes great every time.
- TCthe wrecking crewDec 28, 20251.0Missing complete order. The restaurant told the driver both orders are in the bag and they weren’t. Can’t get ahold of anyone with your AI telephone. Completely ruined our night of food.
- BBBrooke BauerDec 21, 20251.0Ordered through the app for delivery. Didn't include my drink, gave me the wrong salsa. Then when trying to do the chat, Meliza Mae and Litz P joined but never said anything even after I messaged a few times. Chat is trash. Workers at this location can't read simple orders. Just stealing people's money.
- KBKassidy BurgessDec 10, 20255.0This specific location is always excellent. The one I used to live by got the order wrong nearly every time, was always out of the vinaigrette, and sometimes had you waiting forever. Never have issues with this one and the drive thru is the best thing ever.
- RARobyn AragonDec 7, 20252.0Worst service yet. Our bowls barely had any rice or lettuce and the rest was pretty skimpy too. My family is Vegan and there was meat in my daughters food. Night crew...wasn't anywhere near closing time so you should have made these meals with more care. Ridiculous. Day crew is better at portions and not sloppy about it. Girl at pick up said I only ordered 2 drinks and CLEARLY my receipt showed 3 but she said its ok I'll just give it to you....like she was doing me a favor?? I paid for it! Smh
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 16810 W Waddell Rd offer?
Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours for Chipotle Mexican Grill at 16810 W Waddell Rd?
The restaurant is open every day from 10:45 AM to 11:00 PM.
How can I place an order online for Chipotle Mexican Grill located in Surprise, AZ?
You can place an order online via Chipotle's official ordering website or through the Chipotle app links provided.
Does Chipotle Mexican Grill have a rewards program?
Yes, Chipotle offers a rewards program called Chipotle Rewards where you can earn free food and get exclusive offers.
What is the address and contact number for Chipotle Mexican Grill in Surprise, AZ?
The address is 16810 W Waddell Rd, Surprise, AZ 85388. The main phone number is +1 623-265-6570.
Is Chipotle Mexican Grill at this location welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers as indicated by their inclusivity attributes.
What are some nearby restaurants to Chipotle Mexican Grill at 16810 W Waddell Rd?
Nearby restaurants include Burger King, Panda Express, Papa Johns Pizza, Mesquite Fresh Street Mex, and McDonald's, offering various fast food and cuisine options.
Are there any urgent care clinics near Chipotle Mexican Grill at 16810 W Waddell Rd?
Yes, nearby urgent care clinics include MedPost Urgent Care of Surprise, HonorHealth Medical Group - Surprise Primary Care, and HonorHealth FastMed Urgent Care.
What nearby beauty and wellness services are close to Chipotle Mexican Grill?
Nearby beauty and wellness services include Cute-icle Nails and Spa, Sally Beauty, and SmartStyle Hair Salon for nail, hair, and beauty needs.
How can customers combine their visit to Chipotle Mexican Grill with nearby amenities?
Customers can enjoy a meal at Chipotle and easily visit nearby places like Burger King for varied food options, stop by MedPost Urgent Care for health services, or get beauty treatments at Cute-icle Nails and Spa all within the area around 16810 W Waddell Rd.