Business Details
About
Mexican Restaurant
Chipotle Surprise is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,862 reviews
5 stars
808
4 stars
328
3 stars
180
2 stars
131
1 star
415
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being unfriendly, unprofessional, and inattentive.
Food Quality
Customers frequently reported issues with food quality, including cold meals, small portions, and missing ingredients.
Cleanliness
The establishment was often noted as dirty, with unclean tables and unsanitary food handling practices.
Order Accuracy
Many customers experienced problems with incorrect orders, missing items, and inadequate portion sizes.
Staffing Issues
Several reviews mentioned understaffing and inefficient service, leading to long wait times and disorganized operations.
- JAJason AbneyJan 1, 20261.0I went in on new years eve they were closing early i felt my tray wasnt up to were it should be i paid 16 dollars for a bowl that wasnt made correctly felt ripped off for what i paid for i asked for extra meat that wasnt in thete
- FCFor ChristopherDec 31, 20251.0Woman working at night gave awful customer service. No hello or anything.
- DLDena LynnDec 28, 20251.0Do NOT order online and/or delivery. We were missing items and the burrito bowl was 10lbs of rice and a pinch of everything else. Not worth the cost at all. Food was also cold despite the delivery driver arriving ahead of the promised time. 100% an issue with the establishment and not the delivery service.
- TTToni TexasDec 19, 20251.0First and last time trying chipotle. What a joke! You can’t even see the meat hardly. It came ice cold, but that’s not their fault. Never again! see the picture. I’m not kidding!
- YHYvett Hidrogo-FelixDec 5, 20251.0I would like to express how my service was today. Shandra I beleive is the name of who attended me. I was waiting at the counter as she was sweeping for minutes ignoring my presence then when she finally acknowledged me she was not welcoming and was very rushed. She did not speak clear and slapped my food in the container in a very sloppy manner, she rarely made eye contact with me on top of not speaking at all. It is a Friday night and I understand we are all tired from working all week however this is unacceptable customer service. I will think twice before coming in to this location again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Surprise serve?
Chipotle Mexican Grill in Surprise offers a customizable menu featuring Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill in Surprise?
Chipotle Mexican Grill in Surprise is open daily from 10:45 AM to 11:00 PM.
Does Chipotle in Surprise offer pickup and delivery services?
Yes, Chipotle in Surprise offers both in-store pickup and delivery services.
How can I place an online order for Chipotle in Surprise?
You can place an online order through their official website or their Chipotle app, available on the Apple App Store.
Is Chipotle Mexican Grill in Surprise LGBTQ+ friendly?
Yes, the Surprise location welcomes LGBTQ+ customers and allies.
What measures does Chipotle take regarding food quality and sourcing?
Chipotle prioritizes using only 53 real ingredients sourced from farms practicing humane and sustainable methods, serving food without artificial colors, flavors, or preservatives.
Which nearby food establishments can I visit before or after dining at Chipotle?
Nearby food places include Oscar’s Taco Shop, Rio Mirage Cafe, Hayashi Japanese Hibachi and Sushi Bar, Dutch Bros Coffee, Buffalo Wild Wings, and State 48 Brewery, offering various dining options for customers.
Are there any nearby services like printing or postal centers near the Chipotle in Surprise location?
Yes, FedEx Office Print & Ship Center is nearby, offering printing, shipping, and food delivery services, which could be convenient for customers visiting Chipotle.
What beauty and spa services are close to Chipotle Mexican Grill in Surprise?
Nearby beauty and spa services include Blazn Brows, Top Notch Ink LLC, and Sunshine Nail Spa, ideal for customers looking for relaxation or grooming before or after their meal.
How can I contact Chipotle Mexican Grill in Surprise for inquiries or feedback?
You can contact Chipotle Surprise by phone at +1 623-544-2363 or email them at az.0898.surprise@chipotle.com.