Chipotle Mexican Grill

3.5
1848 reviews
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About

Mexican Restaurant
Chipotle Surprise is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
13869 W Bell Rd, Surprise, AZ
85374, United States

Hours

Reviews

3.5
1,848 reviews
5 stars
806
4 stars
327
3 stars
178
2 stars
130
1 star
407

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and inattentive.

Food Availability

Customers frequently reported that the location often runs out of key ingredients, leading to dissatisfaction and long wait times.

Portion Sizes

Many customers expressed frustration over small portion sizes, particularly for protein, which they felt did not justify the price.

Cleanliness

Several reviews mentioned that the dining area and food preparation areas were not clean, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, there were multiple complaints about food quality, including undercooked rice and poor meat quality.
  • SS
    Sean Sigl
    6 days ago
    4.0
    Pretty good food and nice staff. It’s always quiet here for some reason. Close to some good stuff.
  • CL
    Cisco Lara
    Nov 11, 2025
    2.0
    The crew seemed clustered due to veteran day offer, however the Kitchen was struggling. They could not refill any beans, veggies, or meats. The crew upfront were delightful, just a shame rice was overcooked and ruined the meal all over.
  • SY
    Sebastian Young
    Nov 6, 2025
    1.0
    Do not come here at 10:24 at night you’ll receive the worst service ever by a young lady named Damon I believe. I walk in and she immediately rolls her eyes at me. Then asks me what I want and never looks at me and keeps looking away from me in disgust. I’m not trying to be a Karen , I don’t ever write reviews , but when the customer service is this poor I have no choice. I literally only came in for chicken, rice and a cheese bowl. Took her literally a minute to make my order and ring it up. Not sure why she acted like it was the end of the world. Let’s be a little more professional next time young lady.
  • BW
    Brandon Woolsey
    Oct 30, 2025
    3.0
    The last two times I went to this location they were out of something. Previously they were out of pinto beans and today they were out of white rice. HOW? Chipotle has like 5 ingredients there is no reason you should run out in the middle of the day
  • KR
    Kyersten Reichow
    Oct 26, 2025
    5.0
    I've seen a lot of negative reviews for this location due to service, but went anyway because I was craving Chipotle. They weren't too busy but it was like 7:30, presumably just around after the normal dinner rush ended. As I got in, they had just run out of both chicken and white rice. The people working the line let us know that it would be like 5 minutes and I chose to wait. While waiting, I watched everyone in that chipotle work efficiently to help those that didn't want chicken or white rice while preparing those two ingredients swiftly. It was less than 5 minutes before the chicken was fully cooked (and cooked well), chopped up, and available again on the line. Then the nice man who told me that chicken wasn't available remembered that I had been first of the people waiting and helped me swiftly to get my burrito and bowl. Everyone was kind and used general manners. The portions were good and I enjoyed the food. I think it's important to remember that people are more likely to leave a negative review if they had a negative experience than the countless people who have likely received a good experience but didn't leave a review. At the end of the day, we're all people doing our best and deserve some grace.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Surprise serve?

Chipotle Mexican Grill in Surprise offers a customizable menu featuring Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill in Surprise?

Chipotle Mexican Grill in Surprise is open daily from 10:45 AM to 11:00 PM.