Certified by Carrabba's Italian Grill • Feb 22, 2026
Reviews
4.1
1,684 reviews
5 stars
964
4 stars
334
3 stars
169
2 stars
99
1 star
118
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted slow service, rude staff behavior, and long wait times for food.
Food Quality
Customers reported inconsistent food quality, with some dishes being overcooked, bland, or overly salty.
Positive Staff Interactions
Several reviews praised specific staff members for their excellent service and attentiveness, particularly mentioning the manager Jay.
Atmosphere Concerns
Some customers noted that the restaurant appeared run down and had cleanliness issues, particularly in the bathrooms.
Mixed Experiences
While some diners enjoyed their meals and service, others expressed disappointment, indicating a lack of consistency in overall dining experiences.
VI
Vee Itano
5 days ago
1.0
I ordered 2dinnersfor a birthday Alfredo weenie and reg chicken Alfredo. The sauce was like white soup. The noodles were clump together, not even in sauce. Everything was on the side, so the noodles were un edible cause you could pick them up altogether with one for when you got home and I live three minutes away. The only thing salvageable was the bread and the tiramisu and then pay and tip over $65 never again will I ever come back Fazoli’s does a better job.
JN
James Nadeau
6 days ago
5.0
Our server was totally awesome. She moved at almost twice the speed of other servers and was quick with refills, remove dirty plates, etc. She made it a wonderful experience.
DM
Dennis Martin
Feb 16, 2026
5.0
Wow, another great family birthday dinner at Carrabba’s. Cindy did an amazing job with our whole dining experience. It was also special when the manager stopped at our table of seven and engaged my three grandchildren with questions about their favorite sports teams and players, while sharing stories about himself and his family. The food of course was fantastic as always. My favorite is the Johnny Trio.
TF
T F
Feb 15, 2026
5.0
Absolutely impressed with the quality of food made with compassion (love) along with generous portions of tasty and delicious food 4 course meal for two. Perfect table (booth) for two on Valentine’s Day with a lovely ambiance, kind, sincere and genuine servers and warm and friendly waitress, one of the most memorable dining experiences that will never be forgotten.
Thank you all kindly! Good blessings to ALL of you. Forever grateful to have experienced such a remarkable restaurant in the North West Valley that blessed us incredibly. Thank you again!!
DS
Dennis Stone
Feb 14, 2026
2.0
My wife and I decided to order the Valentine day special for two. The food tasted fine. Two issues. 1. The bread plate was also the appetizer plate, it was extremely small! 2. The cheesecake for desert was very small. We asked the server, she said it was half size. So….two people are supposed to share a half size desert? That is crazy! And nowhere that I could see did it say it would half size. Very disappointed!
UPDATE. My wife and went back on Sunday afternoon. The owner was very nice and did make up for our last experience. BTW, I normally order the steak, but decided to try the grilled salmon. Glad I did, it was delicious. Also, their bowl of chick soup is very good! Especially if can get it for their lunch time price.
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Surprise, AZ offer?
Carrabba's Italian Grill offers authentic Italian cuisine for dine-in, carryout, delivery, or catering.
What are the operating hours of Carrabba's Italian Grill in Surprise, AZ?
Carrabba's Italian Grill is open Monday to Thursday from 3:00 PM to 9:00 PM, Friday and Saturday from 3:00 PM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Carrabba's Italian Grill have a happy hour? If so, when is it?
Yes, Carrabba's Italian Grill offers happy hour daily from 3:00 PM to 6:00 PM.
What pickup and delivery services does Carrabba's Italian Grill provide?
Carrabba's Italian Grill offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Is there a bar or alcohol service available at Carrabba's Italian Grill in Surprise, AZ?
Yes, Carrabba's Italian Grill has a bar onsite and serves liquor, beer, wine, and cocktails.
Does Carrabba's Italian Grill accommodate families and children?
Yes, the restaurant welcomes families and children and offers a children's menu and high chairs.
Where is Carrabba's Italian Grill located in Surprise, AZ?
Carrabba's Italian Grill is located at 14043 W. Bell Road, Surprise, AZ 85374, United States.
Are there nearby restaurants where I can visit before or after dining at Carrabba's Italian Grill?
Yes, nearby restaurants include Donatos Pizza, Cold Stone Creamery, Jersey Mike's Subs, Red Robin Gourmet Burgers, Saigon Kitchen, Panera Bread, LongHorn Steakhouse, and Jimmy John's.
Can I find local services and shops near Carrabba's Italian Grill?
Yes, nearby services and shops include Lisa Grant State Farm Insurance, Attitudes Salon & Day Spa, Kohl's department store, Sephora beauty supply, and Brooklyn Bedding furniture store.
What nearby health and wellness facilities are close to Carrabba's Italian Grill?
Near Carrabba's Italian Grill, there is Athletico Physical Therapy, Drug Rehab Surprise, and The Joint Chiropractic offering physical therapy, rehabilitation, chiropractic, and massage services.
Brand Certified Facts from Carrabba's Italian Grill
Carrabba's Italian Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: