Brand Certified
Arby's
3.8(394 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
13641 North Prasada Parkway, Surprise, AZ
85388, United States
Certified by Arby's • Feb 22, 2026
(602) 338-9102
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/az/surprise/13641-north-prasada-parkway/store-9008
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
3.8
394 reviews
5 stars
194
4 stars
74
3 stars
45
2 stars
24
1 star
57
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of friendly and rude service, with some praising the staff's efficiency while others experienced disorganization and poor customer interactions.
Food Quality
Feedback on food quality was inconsistent; while some enjoyed the sandwiches and sides, many complained about cold, stale, or poorly prepared items.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.
Speed of Service
While some customers appreciated the quick service, others experienced long wait times, particularly in the drive-thru.
- TGTracy Goss3 days ago4.0I love this Arby's but the sandwiches are usually luke warm. Wish they would make to order to insuse food is hot. Also enjoy the meal deal they have going.
- RORita Olson6 days ago2.0Food was ok, but the customer service was not good!!! The manager working would not listen to you, and then stood behind the counter loudly talking about you to the other team member!!! All over ordering an apple turnover!!! To top it off they didnt even get our simple order right, even tho we repeated the order 5 times in person!!! Bad customer service all the way, highly disappointed!!!!
- JAJacque AlmanzaFeb 15, 20265.0Had an absolutely amazing experience here today 2/15/2026. The two women (I believe one was named Gabriella) who took our order and made the food were just the sweetest human beings ever. They apologized for the wait even though it wasn't more than ten minutes of waiting for our food. And when it was ready, one of the girls brought the food directly to the table, which was not necessary but still greatly appreciated. Overall, amazing service and I would definitely come here again!
- MLMomma LeeFeb 14, 20265.0This Arby’s is Awesome! The service was fast, and friendly! It’s hard nowadays to get real service like we used to get! Great Job!!!
- CCChristopher CampoJan 30, 20265.0Food was delicious and our server was amazing and super friendly! Thanks Christy!
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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