Arby's

3.8
382 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
13640 N Prasada Pkwy, Surprise, AZ
85388, United States

Hours

Reviews

3.8
382 reviews
5 stars
185
4 stars
73
3 stars
45
2 stars
22
1 star
57

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as cold, stale, or poorly prepared items, particularly with roast beef and fries.

Service Speed

While some customers praised quick service, others experienced long wait times and order mix-ups, indicating a lack of consistency.

Cleanliness

The restaurant was frequently noted for being clean and well-maintained, contributing positively to the dining experience.

Customer Service

Staff friendliness received mixed reviews; some customers highlighted excellent service, while others reported rude or unhelpful interactions.

Order Accuracy

Multiple reviews mentioned issues with incorrect orders, missing items, and poor communication regarding order fulfillment.
  • JC
    jen chapman
    3 days ago
    5.0
    This is quite possibly the nicest staff I have ever encountered. Great group of employees!!
  • JH
    Jess Hawse
    Jan 2, 2026
    1.0
    Two lady’s at the drive thru were very rude!!When we pulled up to the window the just stared at us like we were an inconvenience to them. They said we had to wait for fries however the fries are cold like they’ve been sitting under a heat lamp for awhile. Then after getting our food didn’t offer any sauce or give us a chance to ask for any sauce.
  • LG
    Loving Life Real Estate Group
    Dec 31, 2025
    1.0
    Thanks for refusing to take my order. Here is the coupon you refused to honor. What you did was illegal. Shame on you. And don't bother giving me the"we sincerely apologize crap. It minimizes people you have hurt and you obviously DO NOT CARE what goes around comes around so I apologize in advance when you get what you deserve.
  • AM
    Affordable MobileDoctor
    Dec 31, 2025
    1.0
    I just finished a 12-hour shift. Exhausted and hungry I ordered two sandwiches. Because I couldn't show them a coupon, they refused to serve me
  • MB
    Mario B.
    Dec 29, 2025
    4.0
    The gyro rb was great and the people that work there very kind.