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Chipotle Mexican Grill

2.9
(56 reviews)

About

Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
13610 North Litchfield Road, Surprise, AZ
85379, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

2.9
56 reviews
5 stars
21
4 stars
4
3 stars
3
2 stars
5
1 star
23
  • LG
    Lauren Garcia
    2 days ago
    1.0
    This is the worst chipotle. I asked for double meat and they only put a scoop worth. Then I ordered a kids 2 taco meal and they only give enough meat for one taco when there are two. When I mentioned it, they said it's because they only allowed to give 4 oz. Which is fine, but what they have me wasn't even 4oz. It's more likely they didn't have anymore meat and they just gave me the scraps. They didn't even give me the option for me to wait so they can make a fresh batch. At other locations, I never had to ask for more. They give out the correct portions or they'll make me a fresh batch. At this point there is no point in arguing with them. I'm just not going to go back. I'd rather drive the couple extra miles for fresh food, better portions and service. Save your time and money.
  • DS
    Domo S
    Apr 3, 2026
    5.0
    I see lots of people saying this location is not the best… I disagree, every time I have come into this location I’m always greeted, they always make sure I get the amount of food I want (without it being extra) and the steak is always on point! I don’t know if I’ve had better steak at a chipotle in AZ! So while some people are being hard on this location I actually couldn’t ask anything more of the staff that I’ve encountered! (In the afternoons) keep up the good work and I’m going to continue to drive the extra mile just to get my lunch here!
  • JB
    Judy Bernstein
    Mar 29, 2026
    2.0
    This Chipotle is way too cold. Do yourself a favor and turn the ac to a tolerable temperature. Also the music is too loud. I couldn't hear the staff and they couldn't hear me. I wanted to dine in but no. I don't want to say never but the next time I won't stay if nothing has changed. You have total control of both these things.
  • KG
    kaiyla gray
    Mar 28, 2026
    5.0
    The employee, Jacinda, that works at this specific location is AMAZING and everything that someone who works in customer service should be!!! I am not kidding when I say I will come back to this Chipotle just for her! When there was a small issue with my food, Jacinda was the person who answered the phone and was so sweet and awesome at accommodating me and making sure I was well taken care of! This girl has 5 star customer service and needs a raise or higher position in the company ASAP! Thank you Jacinda and Chipotle for being the best and hiring amazing people!!!
  • NB
    Nadia Bustam
    Mar 22, 2026
    1.0
    During our recent visit, staff appeared unprofessional and unwilling to restock ingredients. Instead of communicating properly with customers, we were simply told they were out of multiple items. One server, Ameer, seemed distracted and more focused on socializing and flirting than on his job responsibilities, which affected the overall service experience. When we politely asked whether sour cream was available, staff responded with attitude rather than assistance. Unfortunately, this is not the first time we have experienced issues at this restaurant. On prior visits, the location has effectively stopped serving customers up to an hour before the posted closing time, while employees were visibly sitting around instead of helping guests.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill offer?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

When will the Chipotle Mexican Grill location in Surprise, AZ open?

This Chipotle Mexican Grill location in Surprise, AZ is set to open on September 23, 2025.

Brand Certified Facts from Chipotle Mexican Grill

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Certified April 12, 2026Yext Knowledge Graph
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