Numerous customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Service quality varied significantly; some staff were friendly and helpful, while others were rude and dismissive.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and poor food handling practices.
Food Quality
While some customers enjoyed the food, others complained about cold items, poor preparation, and inconsistent portion sizes.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices and perceived poor value for money.
ME
Michael Earley
Nov 14, 2025
5.0
its amazing i love the dilly bars
EB
Edward Bartkus
Oct 21, 2025
4.0
Love the blizzards here, but you have to be your own advocate to police the orders.
BS
Berdie Sauceda
Sep 26, 2025
1.0
Wanted a blizzard oreo ice cream cake. The already made cakes there were no where near what they look like on their APP. When I mentioned why the cake didn't have very many oreo pieces on top of the cake and no chocolate drizzle down the sides, like the picture? She said not all stores are the same and this is how we do it here. I'm glad I didn't order it on the app before seeing the shoddie work they do there.
FM
Faith Mora
Sep 12, 2025
1.0
If I could give zero Stars I would. Not only did they mess up my entire order but they gave me freaking pineapple chunks instead of what I actually wanted. I thought I was going to get like a pineapple syrup like the strawberry sundae. They could have explained that it was a pineapple chunk not only that, but I paid extra for additional items to be added and they were not added for example, I paid an extra dollar for a cone and they didn't give me the cone I HYPED my family up to dairy queen for what ... FOR NOTHING !
SR
Saphiria Ramirez
Sep 8, 2025
4.0
Stopped for a burger & strawberry sundae at DQ, and the burger was on point! Karen, the lady at the window, wasn’t very friendly & shut the windows on me while I was still talking, but at least I got what I paid for!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Sun City, AZ?
Dairy Queen Grill & Chill in Sun City is open daily from 10:00 AM to 10:00 PM.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes through DQCakes.com.
Does this Dairy Queen location have drive-thru and outdoor seating?
Yes, this location features both a drive-thru and outdoor seating areas.
Is Dairy Queen Grill & Chill in Sun City family-friendly?
Yes, this location is family-friendly, welcomes children, and has amenities such as high chairs and restrooms.
Can I order food online for pickup from this Dairy Queen location?
Yes, you can place an order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/14349/.
Where is Dairy Queen Grill & Chill located in Sun City?
It is located at 10799 Grand Ave, Sun City, AZ 85351-3457, United States.
Are there any popular restaurants near Dairy Queen Grill & Chill in Sun City?
Yes, nearby you can find Filiberto's Mexican Food, New China Restaurant, and Royal Cafe, offering Mexican, Chinese, and American cuisine respectively.
What options for banking services are near Dairy Queen in Sun City?
Nearby banking options include a Bank of America ATM, Desert Financial Credit Union, and Desert Schools Federal Credit Union.
Are there any places for beauty and personal care near this Dairy Queen?
Yes, nearby beauty salons and spas include Salon D 4, Grand Avenue Barbershop, Utah Nails, Hair on Grand, and Precious Paws Pet Salon for pet grooming.
What nearby places could I visit before or after enjoying a meal at Dairy Queen Grill & Chill?
You might visit the Sun Cities Area Historical Society museum or enjoy a drink at Speakeasy SunCity pub nearby for a cultural or social experience.