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Brand Certified

Arby's

3.9
(1055 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
17032 N 99 Ave, Sun City, AZ
85373, United States

Hours

Reviews

3.9
1,055 reviews
5 stars
494
4 stars
235
3 stars
147
2 stars
63
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service experiences, with some praising friendly staff while others noted rudeness and unprofessional behavior.

Food Quality

Feedback on food quality was inconsistent, with some enjoying the roast beef and other items, while many complained about cold, bland, or improperly prepared food.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area, impacting the overall dining experience.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect orders, leading to frustration.

Management Issues

Concerns were raised about management behavior and operational efficiency, with reports of unprofessional conduct and poor handling of customer complaints.
  • EE
    Ed
    Feb 21, 2026
    5.0
    Tried the new Fish and 3Box... not bad for $7.99...
  • CK
    Cheryl Kurtti
    Feb 13, 2026
    4.0
    So as fast food places go after 5pm usually is a team of youngsters with very little desire to do much except collect a paycheck... HOWEVER this was NOT our experience here, from the moment we walked in we has fabulous service. William took our order and was super friendly, you could tell he cared about the customer experience. He personally brought our food to the table and asked if there was anything else we needed instead of the normal call your number from the counter. I promise you that if he could have served us on glass plates and refilled our beverages he would have. Every person working there that we interacted with was pleasant and went out of their way to be sure to provide really good service. Thank you to the team working on 2-12-26. You guys are awesome!
  • JJ
    John H. Johnson
    Feb 2, 2026
    4.0
    I lived on Long Island New York in the 70s and there was an Arby's nearby. I was a regular customer. They had a great sandwich, piled high with roast beef and a killer sweet sauce! It was an ideal alternative to a Quarter Pounder or Whopper. I recently went to an Arby's nearby "for old times sake.". I ordered the Arby's Classic. What I got was a slider! About 2 inches, dry and dull. I know that a lot of these changes are happening in the Fast Food industry, (It only takes one hand to handle a Whopper these days....) but not to this extreme. Sadly disappointed.
  • RR
    Ron
    Jan 17, 2026
    4.0
    First time with a Philly Cheese Steak. There IS a difference between cheese sauce and cheese. Ok, just not a real cheese steak. Been here before, will come again, just try something else.
  • MW
    Monic Wingett
    Dec 29, 2025
    2.0
    I usually order the double beef and cheddar. Only at this location, you can order a double, have them charge you for a double, and receive a single. Last 5 times I've been there I've had to return the single sandwich to get the double I asked for. This time they wouldn't even take it back.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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