Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Dairy Queen Grill & Chill
13623 W Camino Del Sol, Sun City West, AZ
85375-4413, United States
Hours
Reviews
4.2
807 reviews
5 stars
462
4 stars
178
3 stars
69
2 stars
29
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor service experiences.
Food Quality
The quality of food and ice cream received varied, with some customers enjoying their meals and treats, while others complained about cold or poorly prepared items.
Cleanliness
The dining area is generally reported as clean and pleasant, contributing positively to the overall experience.
Drive-Thru Issues
Several reviews highlighted problems with the drive-thru service, including slow response times and staff attitudes.
Pricing Concerns
Customers expressed dissatisfaction with pricing, noting that some items felt overpriced compared to other locations.
- AJAimee JuttingDec 11, 20251.0I came through the drive through on December 11th I ordered a large order for 5 people. When I went to pay they would not accept my bill. So I had to leave to go break it, I came back 20 minutes later and they tried to serve me the same ice cream. When I asked for it to be remade they said, no, we can't do that. He then took the ice cream to another counter and was opening it and showing others, without washing their hands. He then brought it back over to me took off the lid and said, look, it's not even that bad and showed me soft ice cream, he offered to remake the malt, cause those get weird he said, but they refused to make the other items. I asked to speak to a manager and they said that they're all managers, and there's nothing that they're going to do. I'm sorry but my order was at a cost that would take me over two hours to earn and you want me to spend that on ICE CREAM that was made 20+ min ago? His name was Ana-something and he spits when he talks, disgusting. Think about that when he's making your next sweet treat. Hours are listed as open until 10pm however, the dining room was locked at 9:30pm. We will not be visiting this location ever again.
- ZCZona CampbellDec 6, 20254.0We had the $7.00 special. It contained a crispy onion cheeseburger, fries, drink and a small sundae. The crispy onions on the cheeseburger gave it a good flavor, the fries and drink were good and the sundae was great! They were very generous with the hot fudge and the hot caramel. 😋 Yummy!
- CDCynthia DouglasNov 29, 20251.0Walked in. Worker was on our side of the counter cutting Christmas Ornaments stuff. Never looked our way. Worker in the seating area walked past us, looked and looked away and disappeared into the back. Worker at the drive thru, totally ignored us. We stood there for a little bit and turned around and walked out. Never going back there.
- KKKatOct 26, 20255.0Great vibe! Picking up a Doordash customer's order but the girl working the counter was kind enough to offer me a drink while I'm waiting which I thought was very nice 🙂! AWESOME CUSTOMER SERVICE which seems to be a rarity these days. I'll definitely be back!
- LLLOct 10, 20255.0We went for the $7 special which was a cheeseburger or chicken tenders, with fries, a drink, and a sundae. It seemed to be the choice of most of the seniors who came. The dining room was a pleasant place to sit and eat. The entrees and sundaes were goid for the price. The staff was knowledgeable and friendly
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ Cakes.
Where is Dairy Queen Grill & Chill located?
It is located at 13623 W Camino Del Sol, Sun City West, AZ 85375-4413, United States.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant welcomes families and is good for kids, offering a family-friendly environment.
Can customers order food from Dairy Queen Grill & Chill online?
Yes, customers can place orders online for pickup via their website.
How can I get exclusive deals at Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals and mobile rewards.
What nearby restaurants can I visit along with Dairy Queen Grill & Chill?
Nearby restaurants include Arby's, which is a fast-food sandwich shop, and Nan Jing, an Asian cuisine restaurant. You can enjoy a meal at these places before or after visiting Dairy Queen.
Are there any medical services near Dairy Queen Grill & Chill?
Yes, nearby medical services include Sun City West Dermatology & Skin Cancer, Valley Arthritis Care - Sun City West, and SimonMed Imaging, which could be convenient if you need healthcare services during your visit to the area.
What nearby services can help with financial or insurance needs while visiting Dairy Queen Grill & Chill?
Nearby financial and insurance services include Axberg Wealth Management, Goosehead Insurance, and Katie Udy Financial Advising, offering convenient support if you're in the area for business or personal finance matters.