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Brand Certified

Dairy Queen Grill & Chill

4.2
(813 reviews)

Business Details

13623 W Camino Del Sol, Sun City West, AZ
85375-4413, United States
(623) 214-6542
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
13623 W Camino Del Sol, Sun City West, AZ
85375-4413, United States

Hours

Reviews

4.2
813 reviews
5 stars
464
4 stars
179
3 stars
70
2 stars
29
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, particularly in the drive-thru, and instances of rude or inattentive staff.

Food Quality

While many enjoyed the food, there were complaints about cold items and inconsistent quality, particularly with ice cream and burgers.

Positive Staff Interactions

Several reviews highlighted friendly and helpful staff, contributing to a pleasant dining experience.

Cleanliness and Atmosphere

The dining area was generally described as clean and inviting, enhancing the overall experience for customers.

Value for Money

Some customers felt that prices were high for the portion sizes and quality, leading to mixed feelings about value.
  • DB
    Dad Bod Beardy
    3 days ago
    3.0
    Who puts a dipped cone when not dried in a cup?? 🤦🏻‍♂️
  • JW
    John Wresch
    Feb 23, 2026
    1.0
    Busy and very slow service
  • D2
    Dominic 2020
    Jan 28, 2026
    4.0
    Great employees
  • AJ
    Aimee Jutting
    Dec 11, 2025
    1.0
    I came through the drive through on December 11th I ordered a large order for 5 people. When I went to pay they would not accept my bill. So I had to leave to go break it, I came back 20 minutes later and they tried to serve me the same ice cream. When I asked for it to be remade they said, no, we can't do that. He then took the ice cream to another counter and was opening it and showing others, without washing their hands. He then brought it back over to me took off the lid and said, look, it's not even that bad and showed me soft ice cream, he offered to remake the malt, cause those get weird he said, but they refused to make the other items. I asked to speak to a manager and they said that they're all managers, and there's nothing that they're going to do. I'm sorry but my order was at a cost that would take me over two hours to earn and you want me to spend that on ICE CREAM that was made 20+ min ago? His name was Ana-something and he spits when he talks, disgusting. Think about that when he's making your next sweet treat. Hours are listed as open until 10pm however, the dining room was locked at 9:30pm. We will not be visiting this location ever again.
  • ZC
    Zona Campbell
    Dec 6, 2025
    4.0
    We had the $7.00 special. It contained a crispy onion cheeseburger, fries, drink and a small sundae. The crispy onions on the cheeseburger gave it a good flavor, the fries and drink were good and the sundae was great! They were very generous with the hot fudge and the hot caramel. 😋 Yummy!

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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