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Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold, stale, or improperly prepared items.
Management Issues
Repeated complaints about management's lack of responsiveness to problems and overall poor organization at the location.
Customer Experience
Several customers expressed frustration with the chaotic atmosphere and lack of basic customer service.
Positive Staff Interactions
A few reviews mentioned positive experiences with specific staff members who provided good service.
TB
Teena Blake
2 days ago
1.0
If I could do -5 stars I would. I place my order inside and my receipt said 2:10....I got our food almost 40 minutes later and that was after I inquired about it twice. Then they messed up the order and I had to go back to the counter and wait another 10 minutes. This was absolutely the worst experience I've had. I am a local and spend a lot of money in there. I spent just shy of 50.00 there today with my grandbabies.
RK
Randall Klaassen
5 days ago
1.0
After avoiding McDonald's because of my past poor experiences, my craving for a big Mac made me give in. I should have stayed away. Even though I ordered a Big Mac meal and paid $11.40, I got 10 of the worst tasting Chicken Mc Nuggets and the fishiest tasting french fries, ever. I should have remembered why I had stayed away so long. Thanks for refreshing my memory on what a dismal experience dinning at McDonald's has become.
DF
Derek Fraser
Nov 14, 2025
1.0
Shame on me for not checking my order but with antsy kids I just wanted to get home. After waiting over 20 minutes in line for our food I get half of a large fry, a missing apple juice, only 10 of the 20 nuggets ordered and all the food was cold.
JB
Jennifer Bruce
Oct 27, 2025
2.0
Been going here a couple of years. Other locations are much farther away for me. The problems I've experienced have never been fixed by management. There are problems with getting the correct food order. Problems getting trapped in the drive thru exit for more than a couple of minutes. Being given a sugar coke after requesting a diet coke (because I'm a diabetic. Usually I have driven off and dont have time to go back. So then I dont have a drinkable drink. Once in a while I go back in the drive thru but not always given a diet coke even then) Normally I don't return the food in a wrong order but I just wasn't going to eat what had been given to me and the price of what I paid for was $3 more. And when I went inside the atmosphere was chaotic. There was a long line at the kiosk where an employee was helping people use it. No one was standing in line at the counter. No employee was at the counter. Anyway I found a manager talking to another employee and had to wait 5+ minutes for help. And even then mo acknowledgement for my wait, no pleasant demeanor, no acknowledgement about having given me the wrong food or having to wait so long. I dont need an apology because everyone makes a mistake once in a while at a minimun. He did say have a good day at the end. Getting caught in the drive thru without being able to exit for 5+ minutes is too long. Normally I am okay waiting 1-2 mins. I believe an employee or manager should be able to go out there and direct traffic. The fact that they don't address it after the two years I've experienced it tells a lot about mgmt there. Inside atmosphere is chaotic. That location gets a lot of business due to its location being near the army base and the only McD for a distance. Going north 30 minutes is one location and going south about 15 min drive is another location. Common courtesy and common sense is lacking at this location. I see responses to other complaints here by Mcdonalds saying click on link. However, I've done that in the drive thru and in person and I know through experience you are not going to help.
AA
abbi
Oct 20, 2025
1.0
This is the slowest McDonald’s I have ever been to. Even when there’s no cars in the drive thru and the lobby looks dead, they usually have you pull around and wait. Or you sit at the window for 5+ minutes which isn’t a good drive thru time. Plus you wait and they typically mess up your order. Tonight I waited at the speaker for over 5 minutes before a single word was spoken to me. I’ve worked fast food before and we are told to say something within 5 SECONDS even if that is telling the customer to hold on a moment. But no, they took 3 orders from cars in the other lane and even when it became empty in that lane it took a long time for them to ask “has anyone helped you yet?”. Worst service ever here.
What are the regular operating hours for McDonald's at 1802 Fry Blvd?
McDonald's at 1802 Fry Blvd is open 24 hours from Monday to Thursday and on Sunday. On Fridays and Saturdays, it operates from 4:00 AM to 2:00 AM.
When is the drive-thru available at this McDonald's location?
The drive-thru is open 24/7 from Monday to Thursday and Sunday. On Fridays and Saturdays, it operates from 4:00 AM to 2:00 AM.
What delivery services does McDonald's Sierra Vista offer?
This McDonald's location provides delivery, same-day delivery, no-contact delivery, and curbside pickup services.
How can I place an order for delivery or pickup at this McDonald's?
You can place an order through the McDonald's app available on iOS and Android, via the delivery website link, or through their online ordering portal.
What payment methods are accepted at McDonald's in Sierra Vista?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's location features a drive-thru for customer convenience.
Are there any nearby pharmacies where I can shop before or after visiting McDonald's?
Yes, Walgreens and Sierra Pharmacy & Compounding Lab are nearby pharmacies you can visit around your McDonald's trip.
What automotive services are available near McDonald's at 1802 Fry Blvd?
Nearby automotive options include Priority Auto and Tire Center, Brake Masters Sierra Vista, and O'Reilly Auto Parts for repairs, tire services, and automotive supplies.
Where can I find other fast food options near McDonald's at this location?
You can find other fast food restaurants nearby such as Arby's and Carl's Jr. if you're looking for different menu options.
Does this McDonald's offer any rewards program for frequent customers?
Yes, McDonald's offers the MyMcDonald's Rewards program where customers can earn points for free food.