Pizza Factory

4.3
1005 reviews

About

Pizza Restaurant

Location

Pizza Factory
100 North White Mountain Rd, Show Low, AZ
85901, United States

Hours

Reviews

4.3
1,005 reviews
5 stars
639
4 stars
197
3 stars
70
2 stars
38
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the pizza for its great flavor and quality, with specific mentions of the crust and toppings.

Service Issues

Several reviews highlighted poor service experiences, including rude staff and issues with order accuracy.

Atmosphere

The restaurant is noted for its family-friendly atmosphere, including a game room that entertains children.

Management Concerns

Customers expressed dissatisfaction with management's handling of issues, particularly regarding large orders and customer complaints.

Pricing Concerns

Some customers felt the pricing was high, especially for the buffet and salad bar, leading to disappointment.
  • CC
    Curtis
    Jan 3, 2026
    5.0
    Absolute best pizza I've ever had!!
  • ZJ
    Zachery James
    Dec 22, 2025
    2.0
    Pizza wasnt that great
  • DB
    D B
    Dec 10, 2025
    1.0
    We visited for the first time and waited over an hour for our pizza. After asking what's the hold up, turns out our food went out for delivery and was given right to us soon as it came back. Smh, never again. Back to dominos 💩
  • YT
    Yvette Torres
    Nov 30, 2025
    5.0
    The salad bar is fantastic, pizza and bread sticks are delicious and my son loves the new mozzarella sticks. The vibe is pretty chill, game room is small but keeps the littles entertained and staff has always been friendly when we visit. This is a must stop anytime we're up in the mountains. Prices are reasonable, the food is definitely worth it.
  • TH
    Travis Holmes
    Nov 24, 2025
    1.0
    Update- if the owners of this establishment would actually accept that doing business this way, is bad for business and really read the reviews about the night shift and or management. Might make a difference. Don't make excuses because if the salad bar was having issues why was it refilled right up to the 7 pm closing time we were told? Fix your issues don't make excuses for poor management. Well, where to begin. I am from out of town. We had a large party that arrived at 6:30 pm. Upon ordering we were told that the salad bar was not going to be available after 7:00pm. So get it now. A member of our party who was running late was bearly able to place an order for pizza at 7:00 pm. At 7:15 they started to put chairs on tables, mop, and clean out trash bins. While we were still eating. In my day when you were open until 8:00pm you served until 8:00 pm. The girls at the counter were rude when I asked if they were open till 8:00 pm? One gentleman was visibility upset the the two children we had with us were in the game room and he couldn't mop it. I say if they say they are open till 8:00pm why clean and make patrons feel uncomfortable when there. I would give this place a negative review but you can't. Pictures included.