Wendy's

3.5
662 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
15416 N Pima Road, Scottsdale, AZ
85260, United States

Hours

Reviews

3.5
662 reviews
5 stars
265
4 stars
127
3 stars
92
2 stars
40
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are inconsistent, with some employees providing friendly and helpful service while others are reported as rude and unprofessional.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and food preparation mistakes.

Food Quality

Food quality varies significantly, with some customers praising freshness and taste, while others reported overcooked or improperly prepared items.

Cleanliness

The cleanliness of the restaurant is often criticized, with reports of dirty dining areas and unsanitary conditions.

Employee Attitude

Employee attitudes are mixed, with some staff being described as friendly and accommodating, while others exhibit negative behavior towards customers.
  • LG
    Local Guide
    Nov 10, 2025
    1.0
    I visited this location on Sunday, November 10th at 7:13pm. Drive through lights were are off. A gentleman at the window said that we would just have to go back around that they were open. When I came back around to make the order we were greeted by a different man with make up on (I am sharing details because I didn't get a name). In response to my question of whether or not I was losing my mind that the lights were off for the drive through, he seemed indifferent and annoyed.. Response was: "I don't know about that, but the lights are off". I inquired as to whether they thought to perhaps put a sign up so that they don't lose business.He didn't seem to care. Insulting a customer was the cherry on top. If there was a way for me to get a hold of the owner, II would gladly share this experience.I know that if this was my franchise, I would definitely put time into training the staff to treat customers better and take a little bit of ownership. It's a shame because the food was good.
  • CB
    Christy Baker
    Nov 10, 2025
    1.0
    Tonight I picked up a Door Dash order and was confronted with an incredibly rude person at the drive through. It was about 10:15, I first tried the door and it was locked, which I know many lock the doors after 10:00, but I checked anyway. I drove to the drive through window, and the lights were off, so I thought the restaurant had closed. As I slowly drove past, I heard a voice on the speaker. I drove up to the window and apologized as I thought they were closed. The person was so rude and said I needed to explain that I was picking up a Door Dash order at the window which I again said I thought you had closed. The person (reddish/brown hair) then said I had to pull forward, it would take a while and slammed the window shut before I could ask anything about a timeline. Several minutes later, the same person came out with the order and proceeded to insult me again saying “here’s that order with whatever you’re with.” Again, I had apologized and several times given a very rude attitude. I will never go to this restaurant or ever pick up an order from there again. Teach your employees some damn manners. Horrible experience and unnecessary for the treatment by this individual.
  • HR
    Hunter Roberts
    Oct 28, 2025
    1.0
    This location specifically, charges .50 for more sauce.
  • LC
    Lori Cameron
    Oct 16, 2025
    3.0
    It's Wendy's. It's the exact same Wendy's you get everywhere else on the continent. What makes this one different is the EFFORT on both sides of the counter. #Do you need a longer spoon because they gave you a large Frosty with a dome lid (the Wednesday spoons have a tombstone on them that catches and prevents them from falling in.)? It is going to take serious *effort* to convince them to give you one, peasant. #Did you ask for hot sauce with your chili and for the 4th time, you were given none? You can have it, but it will take effort, a law degree and the negotiation skills of King Solomon. -Do you need more sour cream for your potato? You'll never guess what I'm about to say... However, DESPAIR NOT! There is a man... He alone is chosen to wear the smile and pass out whatever you need in this establishment. You will know him. He has skin the color of coffee with skim milk, he has salt and pepper pigtail French braids, and more than anything, HE HAS A SMILE! Always. Whether he's on drive through or fries, he wears it as part of his uniform. Usually, he has a striped polo shirt to go with it. Ask him anything! Spoon? Done. You ordered no ice on your drink? Done before you got there. They messed up your Frosty order and you're embarrassed to ask for it again? Say no more and it's done! You want a different,*not* raggedy potato and extra napkins? DONE! Ketchup for your fries so you can eat them out of the container, one at a time, while you drive? Done. Done! And DONE! Plus, you'll probably get one of his giggles that makes you smile for no reason while you stand there, too. He really is the best and I don't even know his name. The rest of them? ...Um, hit or miss. I will tell you definitively that they would rather give your money back instead of give you an appropriate spoon, if not for the smiling man who works way more than 40 hours a week saving the day and our clothes from wayward Frostys, every single time.
  • LS
    Larry Salmons
    Oct 16, 2025
    5.0
    It is not matter what time of the day it is this Wendy’s always is the best. Just drove through the drive-through did not realize they closed in 10 minutes 10/15/2025 and still had perfect service and employees was nice and food was hot

Frequently Asked Questions About Wendy's

Is 15416 N Pima Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.