Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences are inconsistent, with some employees providing friendly and helpful service while others are reported as rude and unprofessional.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and food preparation mistakes.
Food Quality
Food quality varies significantly, with some customers praising freshness and taste, while others reported overcooked or improperly prepared items.
Cleanliness
The cleanliness of the restaurant is often criticized, with reports of dirty dining areas and unsanitary conditions.
Employee Attitude
Employee attitudes are mixed, with some staff being described as friendly and accommodating, while others exhibit negative behavior towards customers.
LG
Local Guide
Nov 10, 2025
1.0
I visited this location on Sunday, November 10th at 7:13pm. Drive through lights were are off. A gentleman at the window said that we would just have to go back around that they were open.
When I came back around to make the order we were greeted by a different man with make up on (I am sharing details because I didn't get a name). In response to my question of whether or not I was losing my mind that the lights were off for the drive through, he seemed indifferent and annoyed.. Response was: "I don't know about that, but the lights are off". I inquired as to whether they thought to perhaps put a sign up so that they don't lose business.He didn't seem to care. Insulting a customer was the cherry on top. If there was a way for me to get a hold of the owner, II would gladly share this experience.I know that if this was my franchise, I would definitely put time into training the staff to treat customers better and take a little bit of ownership. It's a shame because the food was good.
CB
Christy Baker
Nov 10, 2025
1.0
Tonight I picked up a Door Dash order and was confronted with an incredibly rude person at the drive through. It was about 10:15, I first tried the door and it was locked, which I know many lock the doors after 10:00, but I checked anyway. I drove to the drive through window, and the lights were off, so I thought the restaurant had closed. As I slowly drove past, I heard a voice on the speaker. I drove up to the window and apologized as I thought they were closed. The person was so rude and said I needed to explain that I was picking up a Door Dash order at the window which I again said I thought you had closed. The person (reddish/brown hair) then said I had to pull forward, it would take a while and slammed the window shut before I could ask anything about a timeline. Several minutes later, the same person came out with the order and proceeded to insult me again saying “here’s that order with whatever you’re with.” Again, I had apologized and several times given a very rude attitude. I will never go to this restaurant or ever pick up an order from there again. Teach your employees some damn manners. Horrible experience and unnecessary for the treatment by this individual.
HR
Hunter Roberts
Oct 28, 2025
1.0
This location specifically, charges .50 for more sauce.
LC
Lori Cameron
Oct 16, 2025
3.0
It's Wendy's. It's the exact same Wendy's you get everywhere else on the continent. What makes this one different is the EFFORT on both sides of the counter.
#Do you need a longer spoon because they gave you a large Frosty with a dome lid (the Wednesday spoons have a tombstone on them that catches and prevents them from falling in.)? It is going to take serious *effort* to convince them to give you one, peasant.
#Did you ask for hot sauce with your chili and for the 4th time, you were given none? You can have it, but it will take effort, a law degree and the negotiation skills of King Solomon.
-Do you need more sour cream for your potato? You'll never guess what I'm about to say...
However, DESPAIR NOT! There is a man... He alone is chosen to wear the smile and pass out whatever you need in this establishment. You will know him. He has skin the color of coffee with skim milk, he has salt and pepper pigtail French braids, and more than anything, HE HAS A SMILE! Always. Whether he's on drive through or fries, he wears it as part of his uniform. Usually, he has a striped polo shirt to go with it.
Ask him anything! Spoon? Done. You ordered no ice on your drink? Done before you got there. They messed up your Frosty order and you're embarrassed to ask for it again? Say no more and it's done! You want a different,*not* raggedy potato and extra napkins? DONE! Ketchup for your fries so you can eat them out of the container, one at a time, while you drive? Done. Done! And DONE! Plus, you'll probably get one of his giggles that makes you smile for no reason while you stand there, too. He really is the best and I don't even know his name.
The rest of them?
...Um, hit or miss. I will tell you definitively that they would rather give your money back instead of give you an appropriate spoon, if not for the smiling man who works way more than 40 hours a week saving the day and our clothes from wayward Frostys, every single time.
LS
Larry Salmons
Oct 16, 2025
5.0
It is not matter what time of the day it is this Wendy’s always is the best. Just drove through the drive-through did not realize they closed in 10 minutes 10/15/2025 and still had perfect service and employees was nice and food was hot
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Scottsdale, AZ?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Scottsdale, AZ into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (480) 905-0672.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 15416 N Pima Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Scottsdale, AZ serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's located at 15416 N Pima Road?
The drive-thru at this Wendy's location is open daily from 6:30 AM to midnight.
Does this Wendy’s location offer breakfast items?
Yes, the Wendy's at 15416 N Pima Road serves breakfast, including combos, sandwiches, coffee, and sides.
How can I order food from Wendy's online or via an app?
You can place orders through the Wendy’s app or at order.wendys.com and select this location to customize your order.
What payment methods are accepted at Wendy’s in Scottsdale, AZ?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is delivery available at this Wendy’s location, and how can I check?
Delivery is available where offered. To check availability near you, enter your delivery address on Wendy’s app or order.wendys.com.
How can I provide feedback or contact the Wendy’s at 15416 N Pima Road?
You can reach their Customer Care team via live chat, call 888-624-8140, use the feedback survey online, or call the location directly at (480) 905-0672.
Are there any nearby restaurants where I can try different cuisines after visiting Wendy’s?
Yes, nearby options include El Pollo Loco for Mexican chicken dishes, Oregano’s for Italian and pizza, and Veggie Village for vegetarian and Asian cuisine.
Can I find health and wellness services near Wendy’s at 15416 N Pima Road?
Yes, nearby wellness options include Hand and Stone Massage and Facial Spa and New Serenity Spa offering massage and skin care services.
What entertainment or recreational spots are close to this Wendy’s location?
Nearby recreational activities include Ninja Nation Scottsdale, a sports and recreation venue, and 2nd Swing Golf for golf enthusiasts.
What are some nearby retail or service stores customers can visit around Wendy’s at 15416 N Pima Road?
Customers can find electronics and repair services at Best Buy and Geek Squad, vitamin supplements at Hi-Health, and dry cleaning at Prestige Cleaners Inc nearby.