McDonald's

3.5
646 reviews
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Business Details

9251 E Shea Blvd, Scottsdale, AZ
85258, United States
(480) 451-1803
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9251 E Shea Blvd, Scottsdale, AZ
85258, United States

Hours

Reviews

3.5
646 reviews
5 stars
271
4 stars
104
3 stars
72
2 stars
54
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Cleanliness

Multiple reviews highlighted unsanitary conditions, particularly in restrooms and dining areas, with some describing the location as filthy.

Staff Attitude

There were numerous complaints about rude and unhelpful staff, with some customers feeling ignored or dismissed.

Food Quality

Several customers noted issues with food quality, including cold items, incorrect orders, and poor preparation.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • SB
    Spencer Berkley
    3 days ago
    1.0
    Grew up near this McDonald’s. So sad when you and 3 other cars arrive 10 minutes before closing and they make all the cars wait and then don’t say we’re closed or anything. The owner of this franchise should get their employees in order. Likely missed out on $60 worth of additional revenue in 10 Minutes.
  • LS
    Larry Seay
    Dec 29, 2025
    1.0
    Terrible experience. Went into store so I use the bathroom. It was closed. Waited 7 minutes to get an apple pie to go. Had to ask about my order to get the oie. After I left I found out I received a cherry pie instead. Using the kiosk to order one apple pie took 3 minutes to get through all of the screens. No personalized service of any kind.
  • MS
    Mark Spears
    Dec 26, 2025
    1.0
    Would not recommend this location. This is my second time ordering online and having the store be closed here.
  • RO
    Ryan O'Donnel
    Dec 26, 2025
    1.0
    Ordered online at 5:10 am but doors were locked and no one answered at drive through.
  • AS
    Andrew Stukey
    Dec 9, 2025
    3.0
    Not sure why nobody mixes the mcflurries anymore! It’s a bit ridiculous to pay $5 for a cup of fake ice cream and someone to throw a spoon of toppings on it. The mixing is literally in the name. It is a McFlurry. This invokes imagery of gyrations or movement, not stillness. If it were meant to be a cup of ice cream where a topping just sits on top, it would have been called a McPlacid, or something of the sort. Not exactly marketing gold. I would love it if you all in corporate could actually see to it that employees actually mix the toppings into the damn ice cream. Alternatively, lower the price several dollars. Additionally, hand mixing it does not give me the same feeling, and will not suffice.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 9251 E Shea Blvd, Scottsdale?

McDonald's at 9251 E Shea Blvd, Scottsdale is open daily from 5:00 AM to 11:00 PM.

During what hours is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 11:00 PM at this location.