McDonald's

3.4
1047 reviews
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Business Details

18241 North Pima Road, Scottsdale, AZ
85255, United States
(480) 588-5585
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18241 North Pima Road, Scottsdale, AZ
85255, United States

Hours

Reviews

3.4
1,047 reviews
5 stars
394
4 stars
175
3 stars
173
2 stars
82
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking urgency.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, stale, or improperly prepared items.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, detracting from the overall experience.

Speed of Service

Customers frequently noted slow service times, particularly in the drive-thru, leading to frustration.
  • GA
    Gabrielle Ackerman
    Nov 16, 2025
    1.0
    drive through guy sucked. couldn’t catch his name but we waited for 10 mins (no line at 9:30pm) before he answered and answered the other lady who got there after us, first. was utterly rude and didn’t even let us finish out order, cutting us off mid sentence. mean dude was on his phone too. we pulled up to the window- different guy served us and was nice to get our order right.
  • BL
    Barbara Lucero
    Nov 2, 2025
    1.0
    There was a hair in our food , we ordered for here and they served it twice in a to go bag, we got 1 bbq for a 10 piece nugget meal the burger we specifically ordered with no cheese add Mac sauce was wrong
  • DG
    Drew Gorski
    Nov 2, 2025
    1.0
    Typically when coming here you end up being forced to wait outside even when nobody is in the drive thru lane.......for fast food there is nothing fast about it
  • EM
    Eli Miller
    Oct 30, 2025
    3.0
    The sandwich looked like it was thrown into the box and the lady taking orders sounded really upset to be there. I want impressed.
  • CB
    Cambria Brown
    Oct 16, 2025
    1.0
    i’m a manager at mcdonald’s and this was the worst customer service. the girl was very rude and looks like she hates her life. I was trying to use a code at the ordering screen and it wasn’t working and the person taking my order said i could use it at the window when it loads and then when i tried using it at the window the girl said i wasn’t allowed to use it because I HAD to use it at the menu which i know is not true because you can use a code when ordering or at the window, and then we said that and they told us we could use at the window and then she was like “okay well i’m parking you then” which we said was fine and we super nice to her and she was super rude for literally no reason. do better because she sucks. I know working at mcdonald’s sucks i understand but put a smile on your face and fake it till you make it, at the end of the day it’s your job and you shouldn’t be treating people like that.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 18241 North Pima Road, Scottsdale?

McDonald's in Scottsdale operates daily from 5:00 AM to 11:00 PM.

Is there a drive-thru option available at this McDonald's location?

Yes, the McDonald's at 18241 North Pima Road has a drive-thru open daily from 5:00 AM to 11:00 PM.