Mastro's Steakhouse

Reviews

• MA

  M Alt

  6 days ago
  1.0
  Visited for a Birthday dinner and unfortunately it was extremely disappointing. For a $500 dinner for four people, we expected something memorable — but everything was very bland and quite underwhelming. The fish had almost no flavor, the lobster bisque honestly tasted like it came out of a can, and overall the food felt very “old school steakhouse” but without the quality that should come with that price point. To make matters worse, my husband ended up feeling sick after the meal. There are so many incredible restaurants in the area that deliver much better flavor, creativity, and value for the same price (or less). Sadly, this experience did not live up to the reputation at all. We won’t be returning.
• JK

  Jon Kopp

  Mar 10, 2026
  5.0
  When your bartender asks your names and shakes your hand while you’re sitting — you know it’s going to be an experience. Marty crushed everything last night. Thank you for the impeccable service. - Jon and Wendy from Jendy.
• CF

  carmen fornaro

  Feb 18, 2026
  1.0
  Dear Management Team, I am writing to formally express my disappointment regarding our dining experience at your restaurant on Saturday, February 7. My husband and I have celebrated our wedding anniversaries at Mastro’s for years, specifically because of your reputation for exceptional food, refined service, and an elegant, peaceful dining atmosphere. This particular reservation was especially meaningful, as it was also intended to celebrate Valentine’s Day and my birthday. Unfortunately, the experience fell far below the standards we have come to expect from your establishment. From the beginning of the evening, several issues impacted what should have been a special and memorable occasion. The dress code, which has historically contributed to Mastro’s upscale ambiance, was not enforced. A nearby group of guests—clearly attending the Waste Management Open—were dressed in casual graphic T-shirts, shorts, sneakers, and baseball caps. They were seated in the main dining area rather than near the bar, and their behavior was loud and extremely disruptive, making it impossible for us to have a conversation at our table. When my husband respectfully brought the noise and disruption to our server’s attention, he apologized, but no action was taken to resolve the situation. By the time dessert arrived—after a long delay—the atmosphere had become so unpleasant that we took only one bite before deciding to leave. Before exiting, we spoke with a manager, who apologized, but by then the evening had already been irreparably impacted. Dining at Mastro’s comes with a premium expectation—not only in food quality, but in service, ambiance, and overall experience. Unfortunately, on this occasion, we did not receive what we paid for, nor what your brand promises. I am sharing this feedback in hopes that it is taken seriously and addressed, as we have always regarded Mastro’s as our go-to restaurant for meaningful celebrations. I would appreciate acknowledgment of this experience and any consideration you feel is appropriate. Thank you for your time and attention. Sincerely, Fornaro
• JJ

  John Josa

  Feb 14, 2026
  3.0
  Here is the good, bad, and ugly from our pre-Valentines dinner last night: - Had reservations at 6:45p. Didn't get seated until 6:57p. Not a good start. Let me get this straight, this restaurant will take my credit card and charge me if I don't make it to my reservation but has an issue seating us on time (i.e., their time is valuable but ours isn't)? - My seat was very wobbly. They got me another one. - The tables in our area were too close together. I'm paying a lot of money for our dinner to be hearing everyone else's conversations. As we walked in we saw a table literally in the hallway. Really??!! Not a good look! See photo. - Food (drinks, bread basket, French onion soup) were delicious! - After we got through a good portion of the above food, our waiter said that the steaks we ordered would take 20 more minutes! What? I'm pretty sure we waited even longer than that. The people next to us got seated about 5-10 minutes AFTER us and got their steaks about 10 minutes BEFORE ours arrived! Argh!!! - Because we waited so long we felt quite full and asked the waiter to just box up our steaks (even before they arrived). To his credit, he apologized and comped us one of the steaks and a salad (we had the steaks this morning and they were very good). - No manager ever came to apologize. We were very frustrated overall and won't plan on going back. We've been to probably over 100 restaurants in the Scottsdale area area in the past few years (and I've reviewed most of them). Many of those are fine dining establishments. Point being, that we can find other great places to eat without necessarily dropping $250-$300 for dinner and sub-par service.
• BA

  Brittney Alexander

  Feb 11, 2026
  3.0
  December 28 2025 I hosted a private event at Mastro’s to honor female entrepreneurs in our community. I want to begin by acknowledging that our server was excellent. The service during the dinner itself was attentive, professional, and appreciated. Unfortunately, the experience surrounding the booking and follow-up communication was disappointing. Initially, I was sent a contract reflecting a $1,500 minimum spend for the private room. In a follow-up email, that minimum was raised to $2,000 after the contract had already been established. This change in expectations set the tone for what became a frustrating coordination process. Once the room was secured, communication from the booking coordinator was nonexistent. We emailed to request a change to our event start time and received no response. We ultimately had to call the restaurant directly because our emails went unanswered. As the host of the event, I was already managing conversations and ensuring guests were taken care of I should not have had to chase down communication in the days leading up to the event. During the dinner, I was actively guiding discussions and engaging with guests, which meant I was unable to eat my meal. I ordered a steak and requested it to-go. When I later checked the bag, my uneaten and uncut steak was missing. I initially considered writing this off as a minor oversight, but multiple guests also shared that portions of their meals were not included in their to-go packaging. For a $2,000 hosted event, this was disappointing. After the event, I called to speak with a manager. I received one return call and voicemail, but after following up with four additional phone calls, I did not receive any further response. We also did not receive a response from the coordinator after my assistant brought these concerns to her attention. In my experience hosting events at establishments such as Maple & Ash and Ocean 44, coordinators check in leading up to the event and follow up afterward to ensure everything met expectations. The level of communication and care makes a significant difference, especially when hosting a meaningful community event. I should not have to carve out additional time in my schedule to track down management or leave a public review to be heard. I believe in giving honest feedback, especially when hosting events that are important to our community. While the in-room service was strong, the coordination and post-event communication did not meet the standard I expected. I hope this feedback is taken seriously and used to improve the private event experience moving forward.

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