Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Scottsdale,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.1
491 reviews
5 stars
282
4 stars
93
3 stars
46
2 stars
27
1 star
43
What are people saying?
AI-generated from recent customer reviews
Food Quality
Inconsistency in food quality reported, with several customers noting dry or stale items, particularly chicken and chips.
Service Experience
Mixed reviews on service; while some praised friendly staff, others reported poor service and long wait times, especially at the drive-thru.
Cleanliness
Cleanliness of the restaurant was generally appreciated, but some reviews highlighted issues with the bathrooms.
Pricing Concerns
Customers expressed concerns about rising prices and portion sizes, feeling that value for money has decreased.
Menu Variety
Some customers appreciated the healthy options and variety, while others noted dissatisfaction with specific menu items.
- APAndrew Payne1 day ago5.0my favorite lunch spot
- DTDan Twing2 days ago5.0Great chicken with a flare!
- CACesar -Zez- Aparicio4 days ago4.0I love the food, the atmosphere but most of all the service
- SVStephen VincentNov 10, 20251.0Chicken was under cooked, tortillas were soggy, and the wort part, there was a piece of plastic in my Mac and cheese.
- TTTrinaOct 14, 20252.0Just like someone posted a day ago…. The chips were stale ! Yuck! This location is the most inconsistent with the quality of their food I’ve ever seen. Last time I got nachos everything was perfect. And the churros were hot and fresh and even larger and today the side of chips were completely stale and the churros were obviously day old. Wrapped in foil instead of a paper wrapping. And smaller. Disappointed
Frequently Asked Questions About El Pollo Loco
What are the general opening hours of El Pollo Loco in Scottsdale, AZ?
El Pollo Loco is open Monday to Friday from 9:30 AM to 9:00 PM, and on Saturday and Sunday from 10:00 AM to 9:00 PM.
Does El Pollo Loco in Scottsdale have drive-through service, and what are its hours?
Yes, the drive-through is available Monday to Friday from 9:30 AM to 10:00 PM, and on Saturday and Sunday from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located in Scottsdale?
El Pollo Loco is located at 15255 N 64th Street, Scottsdale, AZ 85254, USA.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Is Wi-Fi available at El Pollo Loco in Scottsdale?
Yes, free Wi-Fi is available for customers at this location.
Can I order El Pollo Loco food online or through an app?
Yes, you can order through the El Pollo Loco app available in the App Store or via their online menu at https://order.elpolloloco.com/menu/.
What makes El Pollo Loco's food unique?
El Pollo Loco uses whole chickens marinated in a special blend of herbs, spices, fruit juices, and garlic, fire-grilled on open-flame grills, and hand-cut into Mexican entrees with freshly handmade guacamole, salsas, and dressings.
Are there any notable medical facilities near El Pollo Loco in Scottsdale?
Yes, Banner Health, an emergency and health care provider, is located nearby, which can be convenient for visitors needing medical services.
Which other dining options are close to El Pollo Loco where I can try different cuisines?
Nearby dining options include Baskin-Robbins for ice cream and desserts, Papa Murphy's Take 'N' Bake Pizza for pizza lovers, Jason's Deli for sandwiches, Tutti Santi Italian Restaurant for Italian cuisine, and Subway for sandwiches and fast food.
What nearby services could be useful for business or personal needs when visiting El Pollo Loco?
Nearby services include The UPS Store 4020 for packing and printing needs, Sonoran Escapes Homes & Lifestyles for real estate, Shred Nations for shredding services, and Walgreens for pharmacy and convenience items.