Dunkin'

3.4
203 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Scottsdale, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11218 N Frank Lloyd Wright Bvd, Scottsdale, AZ
85259, United States

Hours

Reviews

3.4
203 reviews
5 stars
90
4 stars
28
3 stars
21
2 stars
11
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with many expressing frustration over long wait times for orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, leading to dissatisfaction among customers.

Customer Service

While some staff members received praise for their friendliness, many reviews pointed out rude behavior and lack of attentiveness from employees.

Product Availability

Customers often noted that the store was out of popular items, particularly donuts, which was disappointing for a donut shop.

Cleanliness

Some customers mentioned cleanliness issues, particularly in relation to the dining area and food preparation.
  • OH
    OmSo Hum
    Sep 26, 2025
    1.0
    This place is so slow. The workers are very very very very very very slow. Wake up and get people to work
  • EF
    Elizabeth Fallacara
    Sep 11, 2025
    5.0
    Great iced coffee
  • PW
    Patrick Wambach
    Aug 22, 2025
    2.0
    This location takes forever. We specifically tried to order ahead of time using the app knowing this location is slow only to get an order placed for 3 donuts which should take about 2 minutes (more like 15 seconds) to carefully put them in a bag. The order took 12 minutes. Probably won’t be coming back anytime soon. Dunkin needs to have a donut only line. They probably need to hire more people as well as this shows a pure lack of employee management. We had to ask to make our online order that was set as asap. Not good Dunkin. The donuts tasted good but now the kids are late for school. Update 9/19 Ordered 3 donuts on way to this location. The app warned me that if I ordered it would be ready too early and that I should wait. I ordered anyway and set a stopwatch on my phone. When we arrived it had been 12 minutes. My kids went it store and it wasn’t ready. This time they were not even busy when we arrived. Why order ahead of time if we have to wait.
  • KB
    Kay B
    Jun 21, 2025
    1.0
    I don’t normally go to dunkin. I came here at the request of someone else. Idk if this was ann off day or something but it was busy! Ordered flavored coffees, an isn’t and food. Got up to the drive through window and they read off a completely different order from mine. I told them my actual order and they looked puzzled and panicked. 10 minutes later while still at the window they give me my food, then I was sitting there and they asked what else I was waiting on. (My drinks) got them and drove off. Didn’t think to try them till I got home, but there was NO FLAVOR. I should’ve just stuck with starbs 😭😭😭
  • YS
    yasser el serwy
    Jun 23, 2019
    1.0
    Terrible service and quality. Two days ago I ordered frozen coffee and it tasted funny because milk was bad . Today I decided to give this branch another try. I made my order “ frozen coffee “ paid for it and after 18 minutes the employee came to ask me “what was your order again ? “ they are chatting and laughing at the back and no one is paying attention . I got my money back and left ... I don’t recommend this branch to any one and I will never step into it again

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Scottsdale, AZ?

Dunkin' in Scottsdale is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both curbside pickup and delivery services.