Business Details
About
Mexican Restaurant
Chipotle Scottsdale and Thomas is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
959 reviews
5 stars
378
4 stars
160
3 stars
77
2 stars
69
1 star
275
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with undercooked rice, stale chips, and poor portion sizes, leading to dissatisfaction with the food.
Cleanliness
Many reviews highlighted the restaurant's lack of cleanliness, with dirty tables, overflowing trash, and general disorganization.
Customer Service
Customers frequently mentioned rude staff and poor service, with reports of employees being dismissive or unhelpful.
Inconsistency
The location was criticized for being frequently out of ingredients and for inconsistent food quality, leading to a lack of trust in the service.
Management Issues
Several reviews pointed to poor management practices, including staff behavior and operational inefficiencies, contributing to a negative customer experience.
- MVMax VickeryNov 16, 20251.0The workers have bad attitudes. Mobile order was not ready until 10 minutes after promised time and they claimed it was ready on the app at 9:30pm when it wasn’t ready until after 9:40pm on November 16, 2025. This was a disappointing experience.
- KKKatinrawNov 16, 20252.0Stab was slow,confused, and morale seemed low. Kinda depressing
- JRJ RIVNov 6, 20251.0Thank you for not remembering to put my drink and other burrito bowl in the bag and charging me. Drivers can’t open bag to clearly see there were supposed to be 3 items.. I received 1 item. Driver took picture
- AJAnnabelle JenkinsOct 28, 20251.0HORRIBLE. Ordered from this place online. I was given the incorrect type of beans and chips were forgotten. Rice is HARD and undercooked. One clump was pretty much still RAW. Steak is the driest, hardest, saddest little thing i've ever seen. Probably some old piece of steak theh cooked anyways for some reason regardless it was overcooked to death. Completely inedible. TRASH literally. Just go to another location unless you like putting your money directly in the garbage.
- MYMichael YoungsOct 28, 20251.0This place has gone down a lot in quality and service but today the cashier tried to convince me I had to pay $3 for the guacamole on my veggie bowl when that has always been included, then she laughed in my face like I was crazy lol. I’m starting to understand why Karens act the way they do. I didn’t even bother speaking with the manager, I just left, but I won’t be getting Chipotle again anytime soon.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Scottsdale and Thomas offer?
Chipotle Mexican Grill offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill in Scottsdale?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle Scottsdale and Thomas offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options.
How can I place an online order for Chipotle Scottsdale and Thomas?
You can order online via their website at https://order.chipotle.com or through their Apple app link.
Are there any rewards programs available at this Chipotle location?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
Which nearby places can I visit for a massage or spa service close to Chipotle Scottsdale and Thomas?
Nearby you can visit 'Just Relax' or 'Massage Envy - Scottsdale Thomas' for massage and spa services.
What other dining options are available near Chipotle Mexican Grill at Scottsdale and Thomas?
Nearby dining options include Ahipoki Bowl (seafood), Smashburger (burgers), Subway (sandwiches), Taco Del Mar (tacos), Starbucks (coffee), and Lo-Lo's Chicken & Waffles (chicken restaurant).
Are there any convenience stores near Chipotle Scottsdale and Thomas?
Yes, Circle K and Corner Store are nearby convenience stores that customers can visit.
Is Chipotle Mexican Grill at Scottsdale and Thomas LGBTQ+ friendly?
Yes, this location welcomes LGBTQ+ customers.
What payment and service options are available at Chipotle Scottsdale and Thomas?
Chipotle offers online orders, catering with delivery, gift cards, and accepts credit cards.