Business Details
About
Mexican Restaurant
Chipotle Downtown Scottsdale is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
624 reviews
5 stars
272
4 stars
115
3 stars
49
2 stars
35
1 star
153
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as soggy burritos, spicy beans, and small portion sizes.
Customer Service
Many reviews highlighted poor customer service, including rude staff, unhelpful management, and negative attitudes from employees.
Cleanliness
Several customers noted that the location was dirty, with unclean tables and unsanitary conditions.
Availability of Ingredients
Frequent complaints about running out of key ingredients like chicken, rice, and salsa, leading to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and the overall quality of the food.
- NSNoel SteinwedelNov 15, 20251.0Was told that quesadillas are only available if purchased online. That combined with staff getting the order wrong makes this place totally avoidable.
- ERelias rangelNov 13, 20251.0Worst customer service ever
- GUGeorge UnderhillNov 3, 20253.0I've been to this location numerous times and have been happy with the food and service this far. Today, after a wait in line, I got to the counter and ordered a bowl with carne asada. I was told they only had carnitas and barbacoa. They were out of chicken, steak, and carne asada and it would be ten minutes wait time. A few minutes later a gentleman came from the back and poured a container of steak and then a container of carne asada into the serving area. At that point I should have changed my order. The carne asada looked nothing like the photos on the marketing poster on the menu. It was certainly overcooked and had absolutely no pink whatsoever. Ugh. I had enough points for free chips and guacamole and used them, although this caused issues since the cashier put them together and the system would not recognize my separate rewards. Finally, they have five speakers in the indoor seating area playing music. They could turn the volume down a few notches so it's more in the background rather than dominating the entire space.
- TSTanner SpearOct 11, 20251.0I’ve been to almost every chipotle in Arizona and this one is by far the worst when it comes to food quality, management, customer service and wait times.
- SSSheilaOct 9, 20251.0Ordered food to go, which included a kid’s quesadilla meal for my granddaughter. She was not with me, I was picking up. She wanted a little of the mild salsa but the guy was very rude and wouldn’t put any on, unless we paid $1.50 extra for it. No one has ever asked for this before. What the heck, It’s a kids meal. Just a tiny bit is all she wanted. So I give it to her and she says the beans are hot. I tried it and it was spicy hot. Since when do you make the beans spicy? Next thing, the rice was crunchy. Not all of it, but enough for her to say something about it. The one guy serving tonight wasn’t friendly at all. We should have just walked out.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Downtown Scottsdale serve?
Chipotle Downtown Scottsdale serves customizable Mexican food, including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours of Chipotle Mexican Grill in Downtown Scottsdale?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Downtown Scottsdale offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order from Chipotle Mexican Grill in Downtown Scottsdale online?
You can order online through their website https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in Scottsdale?
It is located at 4513 N Scottsdale Rd, Maricopa, Scottsdale, AZ 85251, USA.
What payment methods are accepted at Chipotle Downtown Scottsdale?
They accept credit cards and offer services including online orders and catering.
Are there nearby places worth visiting before or after dining at Chipotle Downtown Scottsdale?
Yes, nearby places include the Scottsdale Renaissance Center shopping center, Sprinkles Cupcakes bakery, and Dominick's Steakhouse for diverse dining and shopping experiences.
Can I visit other stores near Chipotle Downtown Scottsdale for related shopping needs?
Certainly, nearby stores like Mattress Firm for mattresses, Brides By Demetrios for clothing, and KOHLER for interior design are close by for convenient shopping.
Are there wellness or relaxation services near Chipotle Mexican Grill Downtown Scottsdale?
Yes, Squeeze Massage spa services and IFlex Stretch Studios for fitness and physical therapy are nearby for wellness needs.
Is Chipotle Downtown Scottsdale active on social media and where can I find them?
Chipotle Downtown Scottsdale is active on platforms like Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), YouTube, LinkedIn, and Pinterest.