Charleys Cheesesteaks

Reviews

• SS

  Saher Suleman

  Nov 16, 2025
  1.0
  I had the same experience that a lot of other customers shared in the reviews regarding very low quantity on a large order of fries and dismissive rude attitude when I brought this up. This was definitely not the case in the past! The box doesn’t even have a single layer of fries for a large order.
• CC

  Christopher Campbell

  Nov 14, 2025
  1.0
  I’ve been to this location multiple times and the level of customer service is close to nonexistent. There is no acknowledgement to anyone in line if they’re busy. The thing that I’ve noticed on multiple occasions is a person who handles food, then he goes into the back room and comes out with a box and drops it onto the floor. Every time that I’ve seen this he never removes or replaces his gloves. So, he is preparing food, grabs a dirty box of frozen food from the back, places it when it needs to be and then continues to prep more food, again all without removing or replacing his gloves. That is beyond unsanitary and I’ve stopped going there because of it.
• DD

  Dylan

  Nov 7, 2025
  5.0
  I love Charleys!!
• AH

  amanda h

  Sep 24, 2025
  1.0
  stood at the kiosk to order a sandwich and a bug was crawling on the counter… walked away so fast
• CS

  Christian Smith

  Jul 15, 2025
  2.0
  I’ve been a regular customer at this Charleys location for quite some time, often stopping by once a week since I work in the mall. My usual order is the small chicken Philly with a side of fries, and I’ve always appreciated the convenience and consistency. However, my recent experience was disappointing enough to make me reconsider continuing to visit. This time, I decided to upgrade my fries to a large. What I received, however, was essentially the same portion I get every other week with my regular meal. When I brought this up to the staff, I was told they had added a “few extra fries,” but the portion looked no different at all. In the past, when I’ve ordered a large fry, it came in a noticeably larger quantity—often served in two separate containers. This time, there was no such distinction, and when I asked for clarification, I was met with a dismissive attitude. To make matters worse, one of my colleagues recently ordered sandwiches from this same location on two separate occasions—and both times, the orders were incorrect. This ongoing lack of consistency and accountability has made what was once a convenient lunch option into a frustrating experience. I hope management takes this feedback seriously. It’s disappointing to feel dismissed as a loyal customer, especially when food options within Fashion Square are already limited. At a time when customer service and quality should be prioritized, it’s unfortunate to feel like neither is being upheld here. I truly hope improvements are made, but until then, I’ll be taking my business elsewhere.

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