Customer Service
While some employees received praise for their friendliness and helpfulness, many reviews highlighted poor customer service, particularly from management, with reports of rudeness and lack of attention to customers.
Food Quality
Numerous customers expressed dissatisfaction with the quality of food, citing issues such as cold items, incorrect orders, and insufficient portions.
Cleanliness
Several reviews pointed out cleanliness issues within the restaurant, including dirty dining areas and bathrooms, which contributed to a negative dining experience.
Order Accuracy
A recurring theme was the frequent mistakes in orders, with many customers reporting missing items or incorrect food, leading to frustration and disappointment.
Speed of Service
While some customers noted fast service, many others complained about long wait times, especially during busy hours, indicating inconsistency in service speed.