Dunkin'

Reviews

• AR

  AS Reviews

  2 days ago
  1.0
  Each time I come in to pick up mobile orders, the line is wrapped around the building, the in-store pickup area is backed up, and the order screens inside are blinking with unfulfilled tickets. Customers waiting inside appear just as delayed as those in the drive-thru. Despite there being around seven employees present, very little actual work seems to be happening. Staff members are having personal conversations on the floor—often using inappropriate language—and moving so slowly that it feels like everything is at a standstill. It routinely takes an excessive amount of time just to prepare one food item and one drink. On top of that, there’s often a burnt, chemical-like smell inside the store, and the donut case is almost empty by 10 AM, which is concerning for a morning-based business. Overall, the lack of urgency, professionalism, and cleanliness is extremely frustrating, and it creates a consistently negative experience. I’m hoping management can address these issues so customers can receive the level of service expected from Dunkin.
• GS

  Green Stream

  Nov 16, 2025
  2.0
  The scannable app offer wasn't working in store which offered any size drink hot or cold for $2 but they had to charge me more bc they could only ring me in for a small drink since they didn't know how to make the offer work. I later found that they could have had me order through the app to avoid the overpayment issue but I think Dunkin needs to train the employees handling payments better. I've had issues like this at the other dunkin on hunt too. I once loved Dunkin but this new digital era is not working, quite literally.
• YR

  yesenia ramirez

  Nov 12, 2025
  1.0
  Austin has a terrible attitude. I attempted to order 3 dozen donuts his response was very annoyed as he stated “3 dozen ugh. Hold on” and without even listening to what I wanted he stated “our policy is that you can only buy assorted donuts when buying dozens” when asked why if I need something different he answer “it’s my policy and I am the assistant manager”. He has a terrible attitude, this store is never stocked and every time only has 3 or 4 total options. Another worker attempted to resolve the matter nicely, however refused to give me corporates phone number. Sadly, terrible customer service and need more training.
• GG

  GMF

  Nov 6, 2025
  5.0
  Amo sus donas, sus munchkins y su café frío. Excelente lugar!
• JS

  Jennifer Spooner

  Oct 27, 2025
  1.0
  This location has a lot of lazy people. 15+ minutes waiting in line! One girl is always running around making orders while the rest just stand around for social hour. They always make orders wrong and when you ask them to fix it, you’re told no and to contact online services. The manager told me he’d refund me for my mobile order since they were out of large cups and that never happened.

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