Chipotle Mexican Grill

2.6
359 reviews
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About

Mexican Restaurant
Chipotle Hunt & Gary is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1371 W Hunt Hwy, San Tan Valley, AZ
85143, United States

Hours

Reviews

2.6
359 reviews
5 stars
100
4 stars
29
3 stars
24
2 stars
33
1 star
173

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Food Quality

Many customers reported issues with food quality, including undercooked rice, stale chips, and incorrect orders, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and inadequate restroom supplies.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and inadequate portion sizes were noted, indicating a lack of attention to detail.

Management Issues

Multiple customers expressed concerns about management and staff training, suggesting a need for better oversight and accountability.
  • PW
    PoundFor PoundKing (Internet Warrior189-0)
    Nov 3, 2025
    1.0
    I'm amazed the whole staff/ management hasn't been fired yet. Every time I come here the food has been bad. I came here the other day when they JUST OPENED in the morning. I usually order guacamole with my bowl, but somehow the guacamole was completely black despite them being opened for only 5 minutes. How is that even possible? Rice was crunchy as all hell. Chicken was somehow cold and tasted old, and not only that, but there was some kid who worked there that was passed out in the dining room with his mouth wide open, and head tilted back in the chair. I normally wouldn't even care about that, but it just added to the overall frustration I have with this location which is it's horrible food. Like that kid being passed out gave me the full understanding I needed of why this place is so bad. None of them care. Plain and simple.
  • LD
    Laura Denham
    Nov 2, 2025
    3.0
    Every time I go at night around 9-9:30pm their quesadilla press is off and I end up having gone up there for nothing it’s honesty irritating especially when they don’t close until 11pm
  • DD
    Dr. Fred Duarte
    Oct 31, 2025
    5.0
    As busy as there were for their Halloween specials, they kept up.
  • CC
    Chelsleen
    Oct 27, 2025
    1.0
    This location is so bad that it has taken me a long time customer of Chipotle to say I will never eat at another chipotle ever again no matter the location over a various of months they have continued to get my orders wrong and be cheap with the meat tonight was my breaking point after a long day at work on my way home I stopped to grab me and my husband dinner for the night. I brought it home to find out that they charged me $25 for a bowl with double meat that did not have double meat and to top it off was missing a large bag of chips. I then had to drive 20 minutes back out of my way to go get a full refund because the customer service number is a robot who doesn’t know English so I couldn’t get help over the phone and had to physically drive back to the location on top of it all when I asked for a full refund, which would have been $42.84 I only got a refund of $30.41. When I called this out to the cashier she insisted that she was giving me a full refund. I even showed her my bank statement on my phone and she still refused to give me a full refund so now I have to go through the hassle of filing a dispute with my bank. Worst customer service I have ever received and again I will never eat at a chipotle location ever again it is so overpriced for a low quality food.
  • NN
    Nes
    Oct 14, 2025
    1.0
    The 2.6 starts makes sense now. I went to Chipotle at 7:14pm 10/14. They had no steak, the small portion they had didnt even make a full scoop but they still charged me! Basically, no veggies or pico. They did have sour cream though! The service was ehh. I felt like everyone didn’t want to be there.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill offer at the Hunt & Gary location?

Chipotle Hunt & Gary offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced and wholesome ingredients.

Where is Chipotle Mexican Grill located in San Tan Valley?

It is located at 1371 W Hunt Hwy, Pinal, San Tan Valley, AZ 85143, USA.