Chipotle Mexican Grill

Reviews

• DD

  Destiny delago

  5 days ago
  1.0
  Awful service girl was rude and didn’t get my two bowls right
• JM

  Jerry Machado

  Feb 22, 2026
  5.0
  Good food
• BM

  Britt Montoya

  Feb 10, 2026
  2.0
  This location serves different food than the others . I ordered 2 different bowls. One chicken and one sofritas . The chicken was dry and there wasn't as many options to add as other locations have to choose from. A bit disappointing tbh . I felt like it was a waste of money
• EC

  Esly Castillo

  Feb 4, 2026
  1.0
  I never had a problem with doordash getting my food from here but this wasn’t a door dash problem… you guys gave me a different bowl. I ordered steak, white rice, PINTO beans, queso. Why am I getting pico, BLACK beans, and the wrong meat on my bowl. I tried calling but it takes me to a robot. I love your guys queso and I didn’t even get it. I got someone else’s order named Tamara..My name is unique so I know the dasher didn’t get it mixed up. It won’t even let me talk to a manager to have a sincere conversation. 🙄
• JG

  James Grizzard

  Jan 9, 2026
  1.0
  I would like to begin this review by noting that I regularly write customer reviews, and the vast majority of my experiences are positive. However, on occasion, an experience is sufficiently disappointing that it warrants being addressed, not out of malice, but in the interest of accountability and to help prevent similar experiences for future customers. I visited this Chipotle location for a late lunch and, upon entering, stood at the counter for nearly a full minute without any acknowledgment. During that time, two employees, including the cook and the individual preparing orders, made eye contact with me on multiple occasions yet did not offer a greeting or even a brief acknowledgment such as, “I’ll be with you shortly.” While the wait itself was not excessive, the complete lack of acknowledgment was noticeable and discouraging. When I was finally addressed, there was no greeting or welcome. The interaction immediately shifted into rapid-fire questions, delivered in a manner that felt rushed, as though the transaction was an inconvenience rather than a routine part of customer service. This approach made the interaction feel impersonal and dismissive. Ethan, the manager, later came from the back to ring up my order. Unfortunately, this interaction was similarly lacking in basic customer engagement. There was no greeting or attempt to establish even minimal rapport. I do not expect service workers to be overly enthusiastic or performative. However, I do believe that customers should be acknowledged with basic courtesy. A simple “hello,” “hi,” or “thank you” goes a long way in making patrons feel respected and welcome. Unfortunately, none of those courtesies were extended during my visit. I understand that everyone can have a difficult day, particularly in a fast-paced work environment. That said, personal challenges should not negatively impact the quality of service provided to customers. A baseline level of professionalism and acknowledgment is reasonable to expect, and regrettably, it was absent during my experience at this location.

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