Chipotle Mexican Grill

Reviews

• JG

  James Grizzard

  3 days ago
  1.0
  I would like to begin this review by noting that I regularly write customer reviews, and the vast majority of my experiences are positive. However, on occasion, an experience is sufficiently disappointing that it warrants being addressed, not out of malice, but in the interest of accountability and to help prevent similar experiences for future customers. I visited this Chipotle location for a late lunch and, upon entering, stood at the counter for nearly a full minute without any acknowledgment. During that time, two employees, including the cook and the individual preparing orders, made eye contact with me on multiple occasions yet did not offer a greeting or even a brief acknowledgment such as, “I’ll be with you shortly.” While the wait itself was not excessive, the complete lack of acknowledgment was noticeable and discouraging. When I was finally addressed, there was no greeting or welcome. The interaction immediately shifted into rapid-fire questions, delivered in a manner that felt rushed, as though the transaction was an inconvenience rather than a routine part of customer service. This approach made the interaction feel impersonal and dismissive. Ethan, the manager, later came from the back to ring up my order. Unfortunately, this interaction was similarly lacking in basic customer engagement. There was no greeting or attempt to establish even minimal rapport. I do not expect service workers to be overly enthusiastic or performative. However, I do believe that customers should be acknowledged with basic courtesy. A simple “hello,” “hi,” or “thank you” goes a long way in making patrons feel respected and welcome. Unfortunately, none of those courtesies were extended during my visit. I understand that everyone can have a difficult day, particularly in a fast-paced work environment. That said, personal challenges should not negatively impact the quality of service provided to customers. A baseline level of professionalism and acknowledgment is reasonable to expect, and regrettably, it was absent during my experience at this location.
• DD

  David

  6 days ago
  1.0
  Says they close at 11 p.m. It's 9:20 pm and they are closing up.
• CD

  Candice Donahue

  Dec 31, 2025
  1.0
  Almost died tonight eating my chicken bowl. I started choking on something while eating and I pulled this large piece of plastic out of my throat. Absolutely unacceptable
• BL

  Brian Leonard

  Dec 22, 2025
  2.0
  Why is the food always cold?!!! ALWAYS. Less than room temperature. Great way for harmful bacteria to grow.
• AD

  Ali Davison

  Dec 20, 2025
  1.0
  This is the THIRD time we have taken advantage of the buy one get one entree and all THREE times we have been charged for an extra entree!!!! Watch your receipts! Also paid for a quesorito and didn’t get the cheese and tortilla so now my husband is on his way back as I type this! Do better chipotle! Making me want to take my business elsewhere!

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