Jerry's restaurants were originally founded by the Goucher family in 1964. The chain grew to over 50 locations throughout the western states. The concept, named after Grandma Goucher's son, Jerry, was based on the many popular coffeeshop style restaurants of the time. Simple, classic, American food served in a friendly, always open, environment was a winner then, and to this day, proves to be something that continues to resonate with both young and old alike.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.