Jimmy John's

3.7
255 reviews

About

Sandwich Restaurant

Location

Jimmy John's
20928 E Heritage Loop Rd, Queen Creek, AZ
85142, United States

Hours

Reviews

3.7
255 reviews
5 stars
122
4 stars
54
3 stars
9
2 stars
20
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or dismissive behavior from staff, impacting their overall experience.

Food Quality

There were multiple complaints about food quality, including stale bread, incorrect orders, and even mold on sandwiches.

Delivery Issues

Numerous reviews highlighted problems with delivery, including long wait times and incorrect deliveries.

Cleanliness

Some customers noted cleanliness issues within the restaurant, particularly regarding food handling practices.

Positive Experiences

Despite the negative feedback, several customers praised the food quality and friendly service from specific employees.
  • NN
    Nick
    Dec 12, 2025
    5.0
    Whoever the crew is working today was ha ds down the best. I made a mistake and one of the guys fixed it for me and it turned out to be the best sandwich we've had at any Jimmy John's. Thanks!
  • BB
    Brittany Bowman
    Dec 9, 2025
    1.0
    Ordered online tonight at 6:10pm for delivery. Two sandwiches. I thought JJ’s was delivering my food but they subbed it out to uber eats. I didn’t get my food until after 7:30pm. It was picked up at 7:08 and delivered after 7:30 even though I live 4 minutes from the store because the driver decided to deliver two other orders before mine. My toasted sandwiches were cold and soggy. Absolutely the worst experience I’ve ever had with delivery. Had I known it was being sent to uber eats I would have ordered from somewhere else. I definitely won’t be ordering JJ’s anytime soon.
  • CH
    Chad Hatch
    Nov 22, 2025
    1.0
    On Wednesday I arrived at 7:50 pm the workers said "SORRY WE CLOSED EARLY TODAY" and didn't serve me, and the store shows they are open until 9:00 pm. That is pretty messed up considering i drove 20 minutes since that is the closest one to me and couldn't get food. Really bad that a store has posted hours and just closes early when they want to.
  • AA
    Amy
    Oct 26, 2025
    1.0
    I stop at this Jimmy John’s fairly often, and I’ve noticed a recurring issue that really takes away from the customer experience. The employees regularly park in the front-row spots of this busy strip mall — sometimes even rotating vehicles to keep those spaces, which I witnessed today. It gives off a bit of an entitled vibe, and it’s frustrating to watch customers park farther away while the staff takes the most convenient spaces. Typically, businesses ask employees to park a little farther out so customers can come and go more easily. I’m not asking for anything major — just hoping management can address this, because it’s a small change that would make a big difference for those of us who stop in regularly.
  • BH
    Brad Halfond
    Oct 19, 2025
    2.0
    The new toasted sandwich was nothing special. My choice was the 3 cheese, but all it had was cheese and red sauce from a bottle. Really an unnecessary sandwich.