While waiting in line, first person got the wrong order, second person had an online order that they had no idea of but was sitting off on the side ready to pick up. I ordered a lettuce wrap with cheese and turkey for $14.00!!! in total, 3 subs for $40.00....They charged me for the sub AND added cheese and meat that was supposed to be in the sub anyways. Waited 20 minutes and the order was sitting off to the side. Nobody told us it was ready, I had to ask if this was ours. They responded "i don't know, what does it say?" They also didn't offer a bag of any kind and was ignored when I asked for one. Not to mention, garbage ALL over the floor. Place is absolutely disgusting AND a ripoff! Went to another location and it was $9.00....
Whoever the crew is working today was ha ds down the best. I made a mistake and one of the guys fixed it for me and it turned out to be the best sandwich we've had at any Jimmy John's. Thanks!
BB
Brittany Bowman
Dec 9, 2025
Ordered online tonight at 6:10pm for delivery. Two sandwiches. I thought JJ’s was delivering my food but they subbed it out to uber eats. I didn’t get my food until after 7:30pm. It was picked up at 7:08 and delivered after 7:30 even though I live 4 minutes from the store because the driver decided to deliver two other orders before mine. My toasted sandwiches were cold and soggy. Absolutely the worst experience I’ve ever had with delivery. Had I known it was being sent to uber eats I would have ordered from somewhere else. I definitely won’t be ordering JJ’s anytime soon.
On Wednesday I arrived at 7:50 pm the workers said "SORRY WE CLOSED EARLY TODAY" and didn't serve me, and the store shows they are open until 9:00 pm. That is pretty messed up considering i drove 20 minutes since that is the closest one to me and couldn't get food. Really bad that a store has posted hours and just closes early when they want to.
I stop at this Jimmy John’s fairly often, and I’ve noticed a recurring issue that really takes away from the customer experience. The employees regularly park in the front-row spots of this busy strip mall — sometimes even rotating vehicles to keep those spaces, which I witnessed today.
It gives off a bit of an entitled vibe, and it’s frustrating to watch customers park farther away while the staff takes the most convenient spaces. Typically, businesses ask employees to park a little farther out so customers can come and go more easily.
I’m not asking for anything major — just hoping management can address this, because it’s a small change that would make a big difference for those of us who stop in regularly.