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Sonic Drive-In

3.7
(1233 reviews)

Business Details

287 West Whipple Street, Prescott, AZ
86301, United States
(928) 778-2338

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Prescott, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 287 West Whipple Street for the ultimate SONIC experience!

Location

Sonic Drive-In
287 West Whipple Street, Prescott, AZ
86301, United States

Hours

Reviews

3.7
1,233 reviews
5 stars
524
4 stars
287
3 stars
182
2 stars
66
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers experienced long wait times for their orders, often exceeding 20-30 minutes, leading to frustration.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor organization in fulfilling requests.

Food Quality

While some customers enjoyed their meals, there were frequent complaints about food being cold, overcooked, or not meeting expectations.

Staff Attitude

Customer service varied significantly, with some staff being friendly and accommodating, while others were reported as rude or unprofessional.

Technology Issues

Several customers noted problems with the ordering screens and app functionality, contributing to a negative experience.
  • NN
    Niki
    5 days ago
    2.0
    Why does this location take so long for delivery orders? I frequently do DoorDash and Uber Eats orders from this location, and it’s like, the majority of the time, I’m doing the pickups from there, the order hasn’t even been started until I get there. This happens at all hours, day or night, whether they’re busy or not. It doesn’t matter. I always end up sitting there waiting for quite a while for my order to come out. It’s even more frustrating when other people pull up and leave before I even get my order. A lot of the time, the orders aren’t even anything large; it can only be a couple of items like a shake and a burger, and I’m still waiting an unusually long amount of time. Very frustrating. Anymore, when I get an order request for this location, I resign myself to sending the customer a message saying it’s going to be a while. I try to be understanding and patient, as I have worked in fast food in the past and know how stressful and chaotic the job can be. At the same time, though, this happens quite regularly. Just something to keep in mind, if you do deliveries, you may be waiting a while.
  • MD
    Michael Duff
    Feb 14, 2026
    1.0
    Waited 10 minutes to be told that they couldn't even take my order for another 15 minutes. This happened at 8:30 on February 14th. I don't blame this on the employees. I would blame this on management and ownership. They were about half full from reading the rest of the reviews, this seems to be a common issue. Corporate should deal with this because it is tarnishing the product name
  • MP
    Meredith Propper
    Feb 12, 2026
    5.0
    Killer smash burger meal! Can't be beat at $6!!!
  • MS
    Mathew Schneider
    Feb 4, 2026
    1.0
    Ordered multiple times on the app up to 7 minutes ahead of time and they only start making my food as I check in, despite the app saying the food will be ready by the time I get there. On top of that they have food ready for multiple people that come in after me before my food comes out. This time alone I waited 25 minutes after checking in and we still haven't gotten our food. If you want FAST food, don't bother here.
  • SJ
    Spencer J
    Jan 20, 2026
    4.0
    Food was good, but it seems like they could do better on their organization skills and knowing what's going on and where orders go. Just my observation though...

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Certified March 01, 2026Yext Knowledge Graph
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