McDonald's

3.7
1053 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1711 East State Route 69, Prescott, AZ
86303, United States

Hours

Reviews

3.7
1,053 reviews
5 stars
453
4 stars
194
3 stars
157
2 stars
89
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendliness and helpfulness of the staff, highlighting individual employees like Shon and Trinity for their exceptional service.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, indicating a recurring issue with order accuracy.

Cleanliness

While some reviews noted cleanliness, others pointed out dirty tables and unsanitary conditions, suggesting inconsistency in maintaining cleanliness standards.

Wait Times

Numerous customers reported long wait times for food, both in the drive-thru and inside the restaurant, indicating a need for improved efficiency.

Kiosk Experience

Several reviews mentioned frustration with the reliance on kiosks for ordering, with some customers feeling neglected when trying to order at the counter.
  • SW
    scott weldy
    Dec 28, 2025
    5.0
    Serena helped with a kiosk order this morning. Very helpful and sweet. Thank you Serena and Leanne.
  • AH
    Austin Harmon
    Dec 18, 2025
    5.0
    Best McDonald’s I have been to in a long time, they have the friendliest staff here!
  • JM
    J Men
    Dec 15, 2025
    5.0
    Just went in to get Grinch fries. Which were very good but salty.
  • DS
    Derek Seymour
    Dec 11, 2025
    4.0
    Wish they didn't rush my order. It was wrong. Oh well, at least they fixed it.~
  • CW
    Carolyn Woodburn
    Dec 7, 2025
    3.0
    Chicken nuggets were not fresh. Neither was the bun on a sandwich. A lady brought us our drinks first and then the food. Restaurant was relatively clean. Overall value, price for food quality is not really worth it.

Frequently Asked Questions About McDonald's

What are the McDonald's Prescott location's regular operating hours?

McDonald's in Prescott is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru service available at McDonald's Prescott?

The drive-thru is available every day from 5:00 AM to 11:00 PM.