Dutch Bros Coffee

4.6
847 reviews

About

Coffee ShopCafeTea RoomJuice Shop
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.

Details

  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Dutch Bros Coffee
3169 Willow Creek Rd, Prescott, AZ
86301, United States

Hours

Reviews

4.6
847 reviews
5 stars
686
4 stars
92
3 stars
23
2 stars
6
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their positive interactions and attentiveness.

Order Accuracy

Several reviews mentioned issues with order accuracy, including receiving the wrong drinks or poorly made beverages.

Wait Times

Customers frequently noted long wait times in the drive-thru, with some expressing frustration over delays.

Drink Quality

While many enjoyed the drinks, there were complaints about inconsistency in taste and quality, particularly with certain beverages.

Atmosphere

The lively and energetic atmosphere created by the staff was appreciated, although some found the loud music distracting.
  • DG
    Dancin Granny
    Nov 12, 2025
    5.0
    Great coffee options. Cheerful, well-trained baristas.
  • BB
    Blue Badger
    Nov 1, 2025
    1.0
    I usually enjoy coming to Dutch Bros, but today (October 31, 2025 – Halloween) was disappointing. We had been waiting quite a while for our drinks, and the team ended up serving the people behind us before even starting ours. I had already tipped, which makes the experience even more frustrating. Mistakes happen, but it felt like our order was overlooked completely. I hope the staff can pay more attention to the order sequence and customer service in the future.
  • EB
    Emilee Briscoe
    Oct 30, 2025
    3.0
    Average drive through coffee spot experience. Though normally good, there is one employee that routinely messes up the orders. Short with longer curly hair. I was given a coffee instead of a chai, and when she "fixed" it, she gave me full sugar. I'm a diabetic. Funny enough the lady directly after me at the window ordered some sort of blended rebel and was given the complete wrong flavor too. Some people just aren't built for fast paced environments.
  • GB
    Garrett Baxter
    Oct 2, 2025
    5.0
    Dude Mike, Andrea, Mary and Leilani are the best! Just got greeted such great service! Give them a raise and a milkshake!
  • RG
    Robert Garman
    Oct 1, 2025
    1.0
    I’m not one to put bad reviews or any at all but after today’s mess I believe it’s necessary I’m a regular who comes all the time but after today’s mess I well not be going anymore so to clarify what happened I went it was sticker day so a bit busy no big deal but what made it terrible was the lady taking orders let 10 cars pass from the right lain only before she decided to take my order and the person in front of me so I get my order in get my beverage and it’s watered down and is absolutely delicious now mind you I’ve had the same drink may time I very rarely change it but after today’s I don’t think I’ll be going anymore was not happy with the service nor the person taking orders and the drink was thrown out because how disgusting it was I hope you do better at customer service because it’s been going down hill there for some time

Frequently Asked Questions About Dutch Bros Coffee

What sugar-free flavors do you offer?

Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.

What drinks are caffeine-free?

We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!