Chipotle Mexican Grill

3.7
916 reviews
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Business Details

351 N Montezuma St, Prescott, AZ
86301, United States
(928) 778-0525
https://locations.chipotle.com/az/prescott/351-n-montezuma-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1711
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About

Mexican Restaurant
Chipotle Prescott is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
351 N Montezuma St, Prescott, AZ
86301, United States

Hours

Reviews

3.7
916 reviews
5 stars
419
4 stars
182
3 stars
99
2 stars
45
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and inadequate responses to complaints.

Food Quality

Many customers reported inconsistent food quality, including undercooked rice, salty dishes, and missing ingredients.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food debris, leading to concerns about sanitation.

Stock Issues

Customers expressed frustration over the restaurant being out of key ingredients, impacting their dining experience.

Management Problems

Several reviews pointed to poor management practices, including understaffing and lack of organization during busy times.
  • RR
    Rich
    4 days ago
    5.0
    Kind of disappointed they didn’t have guacamole.how do you run out of that..
  • CA
    candace alexander
    Dec 22, 2025
    1.0
    I'm kinda over it now. 4 times in a row they are out of guacamole. Im like this, if your gonna charge people these prices shouldn't you keep a stock?they make the food and at the end they are like yea sorry out of that. Its always something. Im just over it with them.
  • CW
    Cheri Witcher
    Dec 20, 2025
    2.0
    This place used to have great food and friendly employees. This time worst service, out of peppers/onions, out of 2 meats. Salsa didn't look or taste fresh. Waited 5 minutes for someone to come from back room to make my order. No apologies for anything! I won't be coming back. Won't recommend either. What a disappointment.
  • QH
    Quintin Heagerty
    Dec 19, 2025
    5.0
    Other than paying $20 for a burrito 🌯 it was great. I asked for extra protein because if you don't then you get a sample size portion of meat, and when I asked for extra protein which should be the normal amount they charge you $5. Can't go anywhere these days. Everything is stupid expensive for no reason.
  • CG
    cooper goldstein
    Dec 11, 2025
    1.0
    Hands-down, worst chipotle location I’ve ever been to. Every time I walk into the store and believe me I only do because it’s the only one near me, I wonder what will they be out of today? How will they screw up my order? What weird new policy will they have? Today I watched them turn down at least 100 customers in the dining room because they decided to only accept orders made on the app. Maybe quit trying to be a tech company and get back to the business of selling food?
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill in Prescott known for?

Chipotle Prescott is a fast-casual restaurant offering customizable Mexican dishes like burritos, bowls, quesadillas, tacos, and salads, emphasizing responsibly sourced and wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill in Prescott?

Chipotle Prescott is open every day from 10:45 AM to 7:00 PM.