Dairy Queen Grill & Chill

3.5
935 reviews
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Business Details

8228 E State Rte 69, Prescott Valley, AZ
86314-8403, United States
(928) 772-6517
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
8228 E State Rte 69, Prescott Valley, AZ
86314-8403, United States

Hours

Reviews

3.5
935 reviews
5 stars
377
4 stars
162
3 stars
126
2 stars
74
1 star
196

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and rude staff, particularly during busy hours.

Product Quality

While many enjoyed the ice cream and desserts, there were complaints about incorrect orders and inconsistent quality.

Pricing Concerns

Customers expressed dissatisfaction with high prices relative to portion sizes and quality, feeling that the value was lacking.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and bathrooms, impacting the overall experience.

Staff Friendliness

Despite service issues, some customers noted that certain staff members were friendly and helpful.
  • BL
    Brenda Long
    Dec 15, 2025
    1.0
    I won't give them any Star I was at the drive thru at 850 and started to order and the said the grill was off only thing can I can order was ice cream and they messed up on that to
  • ST
    Shawn Thomas
    Nov 11, 2025
    3.0
    Definitely not doing another $8 Blizzard any time soon.
  • MS
    Maureen Sullivan
    Oct 5, 2025
    4.0
    Only bought ice cream so can’t judge food. Ice cream was very good
  • LR
    Lisa Rose
    Sep 29, 2025
    1.0
    The service is horrible. I ordered a strawberry milkshake. Put six dollars for a small one and no strawberries went to the cup. I was watching worst experience ever.
  • MC
    Michael Con
    Sep 14, 2025
    1.0
    Second time I came to have a Peanut Buster Parfait...one of my best dessert since I was a child...They now cost almost $8 and thats fine at every other location I frequent. This being said, this location is horrible at making them...hardly any fudge or peanuts...even though I told them of the first time was mostly ice cream...the 3 girls there tonight gave me grief and argued that it was good enough...will be the last time I ever visit the location again.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats can I expect at Dairy Queen Grill & Chill in Prescott Valley?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ Cakes.

What are the operating hours for Dairy Queen Grill & Chill?

The restaurant is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Fridays and Saturdays.