Dairy Queen Grill & Chill

3.5
934 reviews
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Business Details

8228 E State Rte 69, Prescott Valley, AZ
86314-8403, United States
(928) 772-6517
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
8228 E State Rte 69, Prescott Valley, AZ
86314-8403, United States

Hours

Reviews

3.5
934 reviews
5 stars
377
4 stars
163
3 stars
125
2 stars
74
1 star
195

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and rude staff, particularly during busy hours.

Product Quality

While many enjoyed the ice cream and desserts, there were complaints about inconsistent quality and missing ingredients in orders.

Pricing Concerns

Customers expressed dissatisfaction with high prices relative to portion sizes and quality, feeling that the value was lacking.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and bathrooms, impacting the overall experience.

Staff Friendliness

Despite service issues, some customers noted friendly and helpful staff, particularly during less busy times.
  • ST
    Shawn Thomas
    Nov 11, 2025
    3.0
    Definitely not doing another $8 Blizzard any time soon.
  • MS
    Maureen Sullivan
    Oct 5, 2025
    4.0
    Only bought ice cream so can’t judge food. Ice cream was very good
  • LR
    Lisa Rose
    Sep 29, 2025
    1.0
    The service is horrible. I ordered a strawberry milkshake. Put six dollars for a small one and no strawberries went to the cup. I was watching worst experience ever.
  • MC
    Michael Con
    Sep 14, 2025
    1.0
    Second time I came to have a Peanut Buster Parfait...one of my best dessert since I was a child...They now cost almost $8 and thats fine at every other location I frequent. This being said, this location is horrible at making them...hardly any fudge or peanuts...even though I told them of the first time was mostly ice cream...the 3 girls there tonight gave me grief and argued that it was good enough...will be the last time I ever visit the location again.
  • BD
    Bryan Denton
    Sep 7, 2025
    1.0
    Went inside to order food and there was a line of 3 people in front of me all waiting to order. One of the female employees was chit chatting and holding hands with another girl at the counter and acting completely oblivious to the customers waiting. Finally, it took a man trying to get into the cake fridge for the employee to finally do her job. Once everyone ordered, the same girl that was conversing with the employee came up to the counter again distracting and talking to another female employee and was given icecream and standing in front of the register chatting it up again like they were the only 2 people in the room (all while another customer was waiting get his order taken). Meanwhile there was also a very long line of cars in the drive thru.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats can I expect at Dairy Queen Grill & Chill in Prescott Valley?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ Cakes.

What are the operating hours for Dairy Queen Grill & Chill?

The restaurant is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Fridays and Saturdays.