Whataburger

3.4
146 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Whataburger
3927 E Thomas Rd, Phoenix, AZ
85018, United States

Hours

Reviews

3.4
146 reviews
5 stars
69
4 stars
15
3 stars
8
2 stars
11
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and poor customer service experiences, particularly in the drive-thru.

Food Quality

Mixed reviews on food quality; some praised the taste while others complained about cold or poorly prepared items.

Cleanliness

Many customers noted the cleanliness of the location, highlighting it as a positive aspect of their experience.

Staff Performance

While some employees received praise for their friendly and professional service, others were criticized for being inattentive or unhelpful.
  • XC
    Xicong Chen
    1 day ago
    1.0
    Check your bag, otherwise you’ll be expected to drive back for a $3 brownie.
  • VD
    Vince diaz
    1 day ago
    1.0
    I come to this store each weekend and the young man can never get my order right with in three weeks, I’m a big supporter in having the handicap in the workforce. It’s shameful that a manager will put such pressure on one to work the drive through!
  • RS
    Ryan Oliver Blakesslee Sr
    Jan 5, 2026
    1.0
    Rude employees, guy with glasses is very unprofessional. Forgot sides , then tried to charge me again. I said I already paid but the manger doesn't speak English. Maybe she shouldn't work the register 🤔
  • PS
    Patrick Smith
    Jan 3, 2026
    5.0
    My family and I always get our complex order whenever we go to Whataburger and the staff gets it right every time! 10/10
  • MM
    Michael Mrsny
    Dec 13, 2025
    5.0
    Had to try the Green Chili Double Cheeseburger today. It was excellent. Added some of their Chili Verde sauce to it and definitely made that burger a 10! They were pretty swamped with drive thru, walk ins, take outs, etc...but that crew was pumping out the chow like nobody's business. Very clean inside too. Jasmine stood out! Polite, smiling, providing status on orders, bringing out orders. She kept the machine well oiled. Thanks to all of you!

Frequently Asked Questions About Whataburger

What is the address of Whataburger in Phoenix, AZ?

Whataburger is located at 3927 E Thomas Rd, Phoenix, AZ 85018, USA.

What are the operating hours of Whataburger at this location?

Whataburger is open 24 hours a day, seven days a week, at this location.