What type of food does Whataburger serve?

Whataburger serves burgers, chicken, salads, and breakfast items made to order using 100% pure beef and a five-inch toasted bun.

Does this Whataburger location offer seating for customers?

Yes, this Whataburger location has seating available for customers.

Is Whataburger in Phoenix wheelchair accessible?

Yes, this Whataburger location has wheelchair accessible entrance, parking, seating, and restrooms.

Can I pay using credit or debit cards or mobile payment methods at this Whataburger?

Yes, you can pay with credit cards, debit cards, and mobile NFC payment methods at this location.

Is Whataburger in Phoenix pet-friendly?

Whataburger does not allow dogs inside but does allow dogs outside the restaurant at this location.

Are there nearby ice cream shops to visit after eating at Whataburger?

Yes, nearby ice cream shops include Neveria Los Tios, Refresh Water & Ice, and Water and Ice, perfect for a sweet treat after your meal.

What other restaurants are near the Whataburger on E Thomas Rd in Phoenix?

Nearby restaurants include ATL Wings (chicken and American fast food), Ono Hawaiian BBQ, Panda Express (Chinese fast food), Choon Burritos, and Las Palapas Taco Grill—great options if you're looking to explore more local eateries.

Are there any fitness or entertainment places near Whataburger Phoenix?

Yes, nearby you can find Third Space Athletic Club for fitness and Denim & Diamonds, which offers jewelry and dance club entertainment.

Brand Certified

Whataburger

3.4

(157 reviews)

Get Directions Order Menu Call Website

Business Details

3927 E Thomas Rd, Phoenix, AZ

85018, United States

(480) 347-9134

https://whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant

Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

Credit cardAvailable
DebitAvailable
Mobile paymentsAvailable
Cash onlyNot available
BreakfastAvailable
LunchAvailable
DinnerAvailable
VegetarianAvailable
VeganNot available
RestroomAvailable
Free parking garageNot available
Free parking lotAvailable
Paid parking lotNot available
Valet parkingNot available
Kid friendlyAvailable
Wheelchair accessible entranceAvailable
Wheelchair accessible restroomAvailable
Wheelchair accessible seatingAvailable

Location

Whataburger

3927 E Thomas Rd, Phoenix, AZ

85018, United States

Get Directions

Hours

MondayOpen 24 Hours

TuesdayOpen 24 Hours

WednesdayOpen 24 Hours

ThursdayOpen 24 Hours

FridayOpen 24 Hours

SaturdayOpen 24 Hours

SundayOpen 24 Hours

Reviews

3.4

157 reviews

5 stars

4 stars

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service experiences, particularly in the drive-thru.

Food Quality

Several reviews mentioned cold or poorly prepared food, including stale buns and overcooked items, leading to dissatisfaction.

Staff Performance

While some employees received praise for their friendliness and professionalism, others were criticized for rudeness and lack of efficiency.

Cleanliness

The restaurant was noted for being clean and well-maintained, which was appreciated by many customers.

Order Accuracy

A significant number of customers experienced issues with their orders being incorrect or incomplete.

SH
shandrea humphrey-Rodriguez
6 days ago
5.0
SYLVIA WAS HER NAME. My coworkers and I decided on Whataburger for lunch. We ordered the box. When I arrived to pick it up I was greeted by the cashier who then alerted the manager I was there to pick it up. I witnessed the manager involved and helping her team pack orders. She promptly walked out with my box and introduced herself and then eve offered to walk the box out to the car as I had other bags in my hand. I was very taken back by the customer service I received today. Everyone was in good spirits and it makes it so much better when you can walk into an establishment and not feel like you are a bother which seems common these days lately. Thank you so much Sylvia and team. We will be back here for more lunches.
PB
Paul Brugh
Feb 16, 2026
1.0
Come here if you want cold pre-cooked hamburgers, stale fries and half full onion ring containers. The funny thing is. If you drive by this location at 5:00pm on Monday through Friday. You will see that the drive-thru is empty. While Cane's Chicken is full out to the street because they make the food to order. I am the biggest Whataburger fan in the world. I was so excited when they open this location. The food here sucks. Coldest Whataburger I have ever had in my entire life. And I have been eating Whataburger for like 30 years now all over the valley. I mean I paid $5 plus for the large Onion rings. Large onions at the grocery store are like 3 lbs for a dollar. They couldn't even put more than like 5 onion rings in the box large box? They didn't even fill it halfway? Hamburger had clearly been sitting around. I knew something was up when my order came out in less than a minute. Shame on you Whataburger. Shame on you. I hope your company goes out of business because of loser locations like this. Zero training. Total greed. Not looking to make a good meal for people.
AG
Alex_ Garcia
Feb 11, 2026
5.0
Great employees!
JG
Jesse G
Jan 24, 2026
2.0
Stopped in to grab breakfast to go and was pretty annoyed to find no utensils included. This is breakfast food - not finger food. Obviously utensils are needed. It’s a small detail, but it matters when you’re eating on the go. Please do better with the basics.
VD
Vince diaz
Jan 11, 2026
1.0
I come to this store each weekend and the young man can never get my order right with in three weeks, I’m a big supporter in having the handicap in the workforce. It’s shameful that a manager will put such pressure on one to work the drive through!