Whataburger

Reviews

• SW

  Sheena Williams

  4 days ago
  1.0
  I’m normally a five-star kind of girl. I don’t nitpick. I don’t rage-review. I don’t even usually leave one star. But tonight? Y’all earned it. I ordered my burger the way I always do: NO mustard. Just ketchup and mayo. The receipt clearly said, “NO mustard, add mayo, add ketchup.” There was already confusion when I changed my order and was still charged for the original burger. I was told, “Oh, I already put that order in.” Instead of arguing, I paid for it and gave it away to a homeless man at the hot dog truck next door. (6000 W Buckeye Rd is a truckstop area; never visited this location, Google said it was closest to my location) At the window, I was handed my sweet tea with tea running down the side of the cup. I politely asked for a napkin, and she apologized and wiped the outside of the cup off. She handed me the first “already put that order in” burger in one bag, then walked back to get my actual meal, which came out in a completely separate bag. The whole interaction felt disjointed and oddly handled. I got home and opened my burger. It wasn’t missing mustard. It was baptized in it. (See photos.) No mayo. No ketchup. Just an overwhelming amount of the one thing I specifically asked to leave off. If “NO mustard” on a printed ticket still results in a mustard-drenched burger, what exactly is the point of customizing an order? Smiles and pleasantries at the window are cute. Accuracy is better. I don’t expect perfection at What a Burger, but I do expect my order to resemble what I asked & paid for. First and LAST time visiting this location. I’ll gladly drive farther — whether that’s the Bethany Home or Avondale location — before I ever return here. You might want to do the same. The only place I enjoy mustard is on a Kendrick Lamar track, not soaking through my burger, bun, and even the paper.
• JS

  Jennifer S

  Feb 16, 2026
  3.0
  I usually have no trouble when I order off the app, but this past visit I don't think they bothered to read the burger instructions.
• MK

  Melanie Kenyon

  Feb 7, 2026
  5.0
  Service was friendly and the food was hot, tasty and done right. Love the monterey melt! Heading in for breakfast shortly. Happy Saturday!
• MB

  Mikie bloom

  Feb 7, 2026
  5.0
  Nevaeh was amazing at customer service during my visit to Whataburger. She was friendly, patient, and made sure my order was correct. She had a great attitude and made the whole experience smooth and welcoming. Employees like her really make a difference. Great job, Nevaeh!
• JS

  Jennie Sanceda

  Feb 6, 2026
  1.0
  Worst what burger I have had ever.. one they forgot both fries so we had to go back.. two the burger tastes like it has been sitting and three rhe coke zero tastes so gross I threw it away.. oh and let's not forget they didn't put the fruit snacks in the kids meal 🤦‍♀️ way to suck

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