Wendy's

3.8
739 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3201 E. Wood St, Phoenix, AZ
85040, United States

Hours

Reviews

3.8
739 reviews
5 stars
342
4 stars
153
3 stars
106
2 stars
45
1 star
93

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some praising specific items while others complained about cold or poorly prepared meals.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor service experiences.

Ordering Experience

Many customers expressed frustration with the self-service kiosks, citing difficulties and a lack of personal interaction.

Cleanliness

The cleanliness of the location received positive feedback, though some noted issues with restrooms and overall maintenance.

Speed of Service

Several reviews highlighted the fast service, particularly in drive-thru, but others mentioned long wait times and order inaccuracies.
  • CC
    Cuhzzo
    3 days ago
    1.0
    The customer service is terrible. The whole staff especially the manager needs a retraining on how to treat people.
  • JH
    Jeff Harris
    Dec 16, 2025
    5.0
    Good food quickly
  • VS
    Viviana Saldierna
    Dec 12, 2025
    4.0
    Todos los empleados con excelente actitud aún en la noche, me hicieron pasar un rato muy agradable junto con mi bebé
  • KG
    Kevin Griffin
    Oct 24, 2025
    1.0
    Wendy's was my favorite fast food but their cost cutting has ruined the quality of their food such as changing lettuce and they haven't put condiments on my burger multiple times now so I think they are chopping that as well. They now charge for dipping sauce too. Another reason to just eat at home since food quality and customer service goes down while price goes crazy up.
  • PH
    Patricia Hamilton
    Oct 19, 2025
    4.0
    Usually the staff is friendly and helpful.

Frequently Asked Questions About Wendy's

Is 3201 E. Wood St Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's located at 3201 E. Wood St, Phoenix?

The drive-through is open daily from 5:30 AM to midnight at this Wendy's location.