Wendy's

3.8
2265 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3025 W. Peoria Ave., Phoenix, AZ
85029, United States

Hours

Reviews

3.8
2,265 reviews
5 stars
948
4 stars
526
3 stars
363
2 stars
145
1 star
283

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.

Food Quality

Many customers reported receiving cold or poorly prepared food, with complaints about incorrect orders and unsatisfactory meal quality.

Service Speed

Customers frequently mentioned slow service, both in the drive-thru and inside the restaurant, leading to frustration.

Cleanliness

Several reviews pointed out issues with cleanliness, including dirty tables and floors, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and enjoyed certain menu items.
  • SM
    Shanice M
    Dec 24, 2025
    1.0
    Wanted a crispy blt with no tomato because im allergic but they put tomatoes on it. I already drove 15-20 to my home and didnt want to drive back called the store and they told be i had to drive back today to get it replaced because they dont do refunds. Then I told then can I come back a different day they said no and they hung up the phone.
  • JG
    Jett G
    Dec 13, 2025
    5.0
    Taileen is great!! Manager was extremely rude and refused to give me her name…..if that wasn’t enough the food was Cold!! Stay away from this particular Wendy’s it’s Horrible!!!!!!! Mahalo~Jett
  • AB
    Amy Barfield
    Dec 9, 2025
    1.0
    If I could get this place zero stars I would. I can’t exactly see the menu I’m short so I go to the drive-through. I have to ask questions and they’re rude every time. Well I’ve only been there twice, but they were rude all time so they can forget about me coming back there. I asked what was in the biggie bag and it’s right there in the bottom of the menu. that’s what I’m told. I can’t see it told her so she gets all nasty and rude with it. So stars this place is awful.
  • TF
    Travis Farris
    Dec 1, 2025
    2.0
    I've been to a couple of bad Wendy's in my time but this one's definitely on the top five. I love Wendy's I consider it fresh fast food and I really like I go there a lot this location definitely has like a sassy manager the food was cold it was stale I went to go have it replaced because my burger didn't have any mustard on it my chicken nuggets were cold and so are my fries and when I got my food back I got half cold fries and half hot fries lukewarm chicken nuggets and still hardly any mustard on my burger stay away go to a different Wendy's
  • HK
    Holy Kay
    Nov 19, 2025
    1.0
    They do not answer the phone. This place is terrible I wish delivery came from another place. Messed up my delivery order twice.

Frequently Asked Questions About Wendy's

Is W Peoria-Phoenix Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on W Peoria Ave?

The drive-thru is open from 6:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.