Wendy's

3.4
776 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12630 N. Tatum Blvd., Phoenix, AZ
85032, United States

Hours

Reviews

3.4
776 reviews
5 stars
293
4 stars
148
3 stars
111
2 stars
42
1 star
182

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude behavior and poor service.

Food Quality

Food quality is inconsistent, with reports of cold, stale, or poorly prepared items, but some customers enjoyed their meals.

Cleanliness

The restaurant's cleanliness is a concern, with multiple mentions of dirty tables and unsanitary conditions.

Operational Issues

Customers frequently experienced issues with order accuracy, long wait times, and problems with the mobile ordering system.

Management

Management practices received criticism for poor staff treatment and operational inefficiencies.
  • RA
    Rad AZ
    Dec 21, 2025
    1.0
    Just went here the guy taking orders didn't listen to us when we ordered, couldn't hear number 3. Even though we said it three times. Then when we got to the window we went to use our rewards and he threw his hands in the air and shut the window on us. Deffinely someone who would put their finger in your food. I won't support a business with employees with this terrible customer service.
  • JB
    Justin Brown
    Dec 13, 2025
    1.0
    Doesn’t open till 10:30am and also says breakfast stops at 10:30am this doesn’t make any sense. No point of having breakfast on the menu
  • DD
    Doreen Degnan
    Dec 6, 2025
    1.0
    Ongoing saga of getting a refund from mobile order when items not available at store and wanting to cancel entire order. Onsite staff says contact Wendy's Customer Care. Customer Care says the store is responsible. Store GM says they will give me a free meal (sorry not what I want) and that they can't process refund go to customer care for mobile app refunds. Back to customer care who says they have forwarded instructions on how to process a refund to the store team and to please "reach out to your Division Technology Manager if you need further assistance". All I know is it's Tuesday and I haven't gotten my refund for an order placed Saturday. BEWARE. DON'T ORDER THROUGH MOBILE APP.
  • LC
    Lawrence Cecchini
    Dec 2, 2025
    5.0
    Service was friendly and fairly efficient. Order was correct and food was hot and appeared fresh. Dining room was bright and clean.
  • AA
    Ashlee Anthony
    Nov 29, 2025
    5.0
    I highly recommend everyone to go to this restaurant good food good service and good management this is the first time in 6 years that i had a good experience there hezekiah is a real good manger there i wish it was more friendly management

Frequently Asked Questions About Wendy's

Is 12630 N. Tatum Blvd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on 12630 N. Tatum Blvd.?

The drive-thru is open daily from 6:30 AM until midnight.