Wendy's

3.6
2554 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
301 E. Indian School Rd., Phoenix, AZ
85012, United States

Hours

Reviews

3.6
2,554 reviews
5 stars
1,002
4 stars
558
3 stars
393
2 stars
189
1 star
412

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Food Quality

Many customers reported receiving cold or poorly prepared food, with several mentioning that items were missing or incorrect.

Long Wait Times

Customers frequently experienced long wait times in both the drive-thru and dining areas, often with no clear communication from staff.

Cleanliness and Atmosphere

Several reviews noted unsanitary conditions and a generally unwelcoming atmosphere, contributing to a negative dining experience.

Mixed Experiences

While some customers praised specific staff members and enjoyed their meals, these positive experiences were overshadowed by the overall negative feedback.
  • AG
    Amber Grooms
    Jan 2, 2026
    5.0
    The managerkeisha and azir were the best employees you could have gotten great q was also very amazing they were kind loving understanding and compassionate five stars 2 thumbs up 👍😎
  • MM
    Melisa Murphy
    Dec 27, 2025
    1.0
    This place is horrible, I just waited 10 minutes in their drive thru,fir them to tell me,they can't take my order,then the girl gives me attitude because I asked,"you didn't know that 10 minutes ago",it's utterly ridiculous that I have to drive out of my way to go to another Wendy's, because this one doesn't know how to treat customers
  • KW
    Karen Warnock
    Dec 20, 2025
    1.0
    I won't be going back! When they first opened the window this blast of marijuana spell hit me so disgusted from the beginning. They over charged me. All I got was a small single combo. I was told to pull up to the next window. There isn't one. I pulled up to the end of the sidewalk.one lady came by and ask what I was waiting for I told her my food she said oh she would take care of me I ask for salt and little Chile packages. Never saw her again 10 minutes later some guy came out with a little bag no drink salt or hot sauce, took him another 5 minutes for the drink the food got cold I was almost going to lock my car and come in. And he showed up with a small mix soda tasted like rootbeer mixed with coke. He said thank you I told him I wouldn't be back he was shocked he said okay. I told them the pot smell at the window was unexceptionable to me. Also the traffic is horrible you can only exit out east
  • MV
    Ms. Vickie
    Dec 8, 2025
    2.0
    The reason why yall have -3.6 review score bad review is because the customer service SUCKS. From the time I ordered, the drive thru cashier had a attitude because she sounded impatient in her voice… with the deep breathing and eye rolling…because I decided I wanted a biggie bag, didn’t know that had 2 different ones! Attitude (ask me how I know, I’m who raise 3 daughters)😤.. Took my money gave me change didn’t say thank you… all to go outside to hug your boyfriend or whoever they were…, Noooooooo! I have a problem with young adults who don’t respect customers or have good customer service. Then after I got my food, “fries” were not fresh I went in and said….. Customer: I asked the cashier “Can you get you manger”. Cashier : he stated “what’s the problem”? He doing paperwork. You don’t want that? Customer: No I need you manager to give me fresh 🍟 fries. Manager: You don’t want the nuggets, I’m going to have to take that back (as if I’m trying to keep the old food)…😙 Customer: Um I said fresh fries, not the nuggets but since you offering, yes I’ll take fresh nuggets too. That why I came back, you can have it I don’t want this, I wanted fresh fries. 😳 Manager: it’s gone take 5 min Customer: I don’t have anywhere to go but home . Thank you
  • GS
    gayla smith
    Dec 5, 2025
    1.0
    Going to This Wendy’s as soon as I pulled up in the parking lot to pick up my Uber eats order I thought to myself I hate this Wendy’s. But since I’m a positive person, I instantly captured that thought and said just give it a chance. And still, they never Fail failed to disappoint me. As I’m calling to let them know my order was incorrect. I can’t even get someone to answer the phone. And the past every time I’ve showed up to the Wendy’s the person has a rude tone in their voice, and they don’t even know me. They’ve made me park my car and come all the way into the store before just to get my order Because it was through Uber eats, even though it was my order. Another time they messed up my order, but the only way they would make it right as if I came back right then. I asked the manager if she could just take my name down since it was a drive away and she said they don’t do that. If you can stay clear of this, Wendy’s, I would do so! I’m so pissed And I can’t hold it in any longer. Everyone deserves to be treated with respect. Just because you might live in the area that deals with difficult customers doesn’t mean you take it off on the next. I’ve definitely learned my lesson and will no longer be going back to this location

Frequently Asked Questions About Wendy's

Is 301 E. Indian School Rd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's 301 E. Indian School Rd.?

The drive-thru is open daily from 6:30 AM to midnight.