Wendy's

Reviews

• TF

  T. Fox

  3 days ago
  1.0
  I don’t ever write a review unless it’s nice since there is so much negative in this world but enough is enough. Drive thru, attitude was a bit rude. Served us a frosty with it leaking all over the sides/dripping off cup no napkins! Cold fries, Cold chicken fingers. People can get sick with food once hot now cold!! This is sadly a trend of theirs. This is why we never eat here and randomly once a year we give them a go and still end up with horrible service and always cold food! Cold food should not exist in the Fast Food industry ever!! What happened to fresh, hot and fast delivery?!!
• JS

  Jerald Schaefer

  Nov 17, 2025
  1.0
  I recently went to Wendy’s, and there drive-through was terrible, no line not busy, I go there every two days and recently their drive-through guy has not been polite and has been giving out wrong orders, He put all of my orders in two big bags I ordered double stack biggie bags, five of them, for five people.
• MM

  Melanie

  Nov 10, 2025
  1.0
  Subject: Complaint Regarding Poor Customer Service and Incorrect Order – November 7 Dear Wendy’s Management Team, I am writing to bring to your attention an unpleasant experience I had at your Wendy’s store location #3017 3450 W Greenway Phoenix 85023 on November 7 at 0826 a.m. I visited the drive-through that morning and ordered a sausage, egg, and cheese biscuit. However, when I received my order, I was given a McMuffin-style sandwich instead. After realizing the mistake, I returned to the store about 10–15 minutes later to have it corrected. When I went inside, I spoke with the same employee who had helped me at the drive-through, Julio. Instead of providing friendly service or an apology, Julio was rude and dismissive. He stated, “I helped you earlier,” in a confrontational tone and insisted that I had ordered a McMuffin, which was not true. I explained that I always order the biscuit sandwich. Despite this, he showed no professionalism or courtesy, simply placed the replacement sandwich on the counter without an apology or acknowledgment of the mistake. This type of customer service is disappointing and far below the standard I expect from Wendy’s. I returned the incorrect sandwich and accepted the correct one, but the interaction left a very negative impact, I will not be returning to this particular Wendy’s. I hope management will address this issue with the employee to ensure better customer service in the future.
• AH

  Andrew Harper

  Nov 8, 2025
  1.0
  Absolutely terrible Wendy's!!! got a totally different order. Wendy's do better and hire people who contribute to society and care about what they do!
• RP

  Richard palacio

  Nov 1, 2025
  2.0
  The young man attending the drive through window this afternoon at 3:30pm on Saturday november 01 2025 totally dropped the ball. I usually have a great experience at this location but today the drive though person didnt give me my drink, didnt provide the additional ranch i had to pay for, didnt provide a straw or napkins. I had to go back into store to request everything he missed. I hope this review gives him a coaching opportunity.

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