Wendy's

3.7
791 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3450 W Greenway, Phoenix, AZ
85053, United States

Hours

Reviews

3.7
791 reviews
5 stars
351
4 stars
160
3 stars
102
2 stars
47
1 star
131

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative customer experience.

Order Accuracy

Many customers reported incorrect orders and issues with menu knowledge among employees, resulting in frustration and dissatisfaction.

Food Quality

Several reviews mentioned cold or improperly prepared food, with complaints about the freshness and presentation of items.

Management Issues

Feedback indicated poor management practices, including lack of training for staff and inadequate handling of customer complaints.

Mixed Experiences

While some customers praised the speed and quality of service, others consistently reported negative experiences, suggesting inconsistency in service quality.
  • LD
    Lexie Davis
    5 days ago
    1.0
    Staff is EXTREMELY rude. African American lady. I’m assuming she’s a manager, has always been nothing but rude. Her tone, her rolling her eyes. Rushing me to grab my food. She slams the window. I come here often and always have an extremely bad experience when she’s working. Everyone else his rude but she always stands out to be the most disrespectful and rude!!!
  • AA
    Alexandra
    Jan 4, 2026
    4.0
    Me and my mom took my niece after school concert arpund 8pm on a Monday and were the only customers there dining in. Food was good and workers were pleasant. She informed us that ice machine was down so she filled cups of ice for drinks and left them on the counter. However we didnt order any soda products that are a selv serve machine. we had ordered strawberry lemonade which is behind counter n has to be accessed by the employee. She kind of disappeared in the back for a few minutes So the ice cups sat there. And I kindly asked one of the kitchen workers if I could get our drinks so she grabbed other girl so she could do so. Great:) but then she also didn't give us any straws with the cups. Nothing major i know, just kind of lazy in attention to detail when we were the only customers in there. But I understand brain farts happen so I wasnt upset. But I almost felt like I was being inconvenient to her by asking for multiple things when those things were just part of the order she was forgetting haha 😄
  • AL
    Angel Lampi
    Dec 21, 2025
    1.0
    Horrible experience. Even worse than the last one. I tired it again and I wish I wouldn't have.
  • KS
    kasey Sears
    Dec 14, 2025
    3.0
    I did not catch his name, I'm assuming he's Indian and if I'm wrong I fully apologize in advance in my assumption of his nationality. However, he's incredibly rude. I had an online pick up through the drive though and he was being short with a co worker and myself. The order was right, food was fine, but either he's fed up with his coworkers or he's fed up with customers. It was uncomfortable and awkward.
  • KA
    Kiran A
    Dec 10, 2025
    1.0
    Just left the drive thru with nothing. It's 7:37 on Wednesday 12/10 & this is about the female working it tonight. First off, I sat there for a bit and was ignored. I had to say something to get any attention. Tried to order a Jr Cheeseburger Deluxe Biggie bag, which is clearly on their menu. I was told TWO TIMES it wasn't, left because I had an extremely long day & wasn't going to argue, the drive thru employee had zero customer service, poor knowledge of the menu for the restaurant they work at and a major attitude. Pulled the app up and guess what - it's available as part of the biggie bag there, as well. Additionally, when I tried to order, she didn't ask the normal questions, like what drink or sauce I wanted. The whole thing was weird. It was clear she hated her job, people and didn't want to be there. MANAGEMENT - DO BETTER WITH TRAINING AND HIRE BETTER PEOPLE. I live right around the corner from here and never come to this location because they can't seem to get good help. There are way too many better options that are nice to customers out there for me to ever spend another dime here.

Frequently Asked Questions About Wendy's

Is W Greenway-Phoenix Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 3450 W Greenway, Phoenix?

The drive-thru is open Monday to Thursday and Sunday from 6:00 AM to midnight, and on Friday and Saturday from 6:00 AM to 1:00 AM.