Wendy's

3.6
1878 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5225 W. Indian School Rd., Phoenix, AZ
85031, United States

Hours

Reviews

3.6
1,878 reviews
5 stars
785
4 stars
390
3 stars
251
2 stars
122
1 star
330

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and unsatisfactory taste.

Cleanliness

Several customers noted that the restaurant was dirty, with complaints about the condition of the dining area and restrooms.

Staff Attitude

Multiple reviews mentioned unprofessional and rude behavior from employees, impacting the overall customer experience.

Order Accuracy

A significant number of customers experienced issues with order accuracy, often receiving the wrong items or missing items altogether.
  • JB
    Jacob Benavidez
    Nov 12, 2025
    1.0
    The white girl that was on fries didn't fill up my fries less than half way and they were cold
  • ZD
    Zay Doogle
    Nov 4, 2025
    1.0
    The worst service ever I’m paying my hard earned money and everytime I ask them to make it fresh they bring it out within 2 minutes and the food is always cold
  • LM
    Lupe Marrufo
    Sep 17, 2025
    1.0
    This Wendy's is the worse I went and asked for spice nuggets and they gave me regular. I don't know how these people still work here they be fired and get new people. The place is also nasty and gross I would recommend that they shut it down.
  • AB
    Anahi Guzman Barrerra
    Sep 17, 2025
    1.0
    This Wendy’s has the best food but bad employees I ASKED FOR SPICY NUGGETS I GOT REGULAR NUGGETS😡, idk how the employee got my order wrong I literally told them “spicy nuggets please “ 3 TIMES yet I got regular 😑😑😑.
  • VL
    Valerie Lake
    Sep 9, 2025
    5.0
    Fast and delicious

Frequently Asked Questions About Wendy's

Is 5225 W. Indian School Rd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.