Wendy's

3.4
902 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4902 E. Ray Road, Phoenix, AZ
85044, United States

Hours

Reviews

3.4
902 reviews
5 stars
341
4 stars
179
3 stars
109
2 stars
59
1 star
214

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional behavior from staff, particularly during drive-thru interactions.

Food Quality

Numerous reviews mentioned cold, stale, or improperly cooked food, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty restrooms and unclean dining areas.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • SP
    Suzie Parker
    2 days ago
    5.0
    The manager that organized or oversaw the Santa visit was awesome. Very accommodating and it was decorated perfectly. He was so kind and even gave us a frosty on the house! All staff was kind and friendly too. Thanks for making us feel welcome and keeping that Christmas magic alive for my (still believing) kiddo!
  • SJ
    steve jones
    Dec 28, 2025
    3.0
    The food was OK. But the soda machine is just barley flavored soda water. Not good drinks. Most of the tables where dirty. The floor was sticky like super sticky.
  • SA
    Sandon Adamson
    Dec 22, 2025
    2.0
    I had to ask for extra mayo and catsup on the burger, because last time it was very dry. I ordered a large fry with my mean in the drive-thru. When I pulled it out, it looked small. I went inside and asked if it was large. The kid who helped me said it wasn't and how he didn't see it was supposed to be large. Um, he took the order and I laid for it. The manager, from a register said to give me a large fry. The kid gave me a dirty look and walked away. I called him out. No one apologized or anything. I was made to be the bad guy and all I heard were excuses. I got my large fry and got in my car. Then I noticed I didn't have a straw, so I went back in to get one and held it up for the manager and the kid to see. I needed a napkin to wipe my lid and all I had was ONE napkin, and you know how they are really 25% of a napkin. How is it I was the bad guy? I wasn't rude at all and just asked if my fry was a large. Immediately I was the bad guy. I have never had an experience like that before. Welcome to the younger generation.
  • CC
    Cierra Curley
    Nov 13, 2025
    5.0
    Always fast and fresh, as well as precise with the orders 👍
  • ML
    Mark Lee
    Nov 5, 2025
    1.0
    Usually order breakfast for delivery, and always fast delivery, and food very good. Ordered today for lunch, and my fries were cold, and my chicken sandwich was cold as well. Obvious that my order was filled with food that was sitting for quite a while, and not made upon receipt of my order.

Frequently Asked Questions About Wendy's

Is I-10 And Ray Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on 4902 E. Ray Road?

The drive-thru at Wendy's on 4902 E. Ray Road is open daily from 6:30 AM to midnight.