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Wendy's

3.8
(928 reviews)

Business Details

2375 E Baseline Rd, Phoenix, AZ
85042, United States
(480) 397-2108

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2375 E Baseline Rd, Phoenix, AZ
85042, United States

Hours

Reviews

3.8
928 reviews
5 stars
440
4 stars
202
3 stars
99
2 stars
45
1 star
142

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly at the drive-thru, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, stale, or poorly prepared items.

Cleanliness

Some customers noted that the restaurant was clean, but others mentioned issues with cleanliness in the dining area and restrooms.

Value for Money

Several reviews mentioned that the prices were high relative to the quality of food received, leading to dissatisfaction.
  • BR
    Buffy Ritzo
    Jan 29, 2026
    4.0
    Love their Frosty's!
  • MJ
    Mark Jenkins
    Jan 16, 2026
    1.0
    Another wrong order from this place. Yet again they rush you out of the Drive Thru with the wrong order. I'm done wasting my time on this particular location. It's happened far too many times. Don't drive off until you checked the burger.
  • KK
    Kris K
    Jan 11, 2026
    1.0
    Quality fell off a cliff. What you’d expect from kids in the kitchen. This franchise perpetuates the stereotype of bottom tier fast food.
  • DP
    Dan Pont
    Jan 8, 2026
    5.0
    What other fast food place has chili? It any other kind of soup?
  • TC
    Thomas Calderon
    Dec 30, 2025
    1.0
    Went there about 9:30ish at night, Had ordered online and waited before i came. It wasnt a big order but still online supposed to be faster. Get there and the lady Marci who supposed the manger that works there tells me to pull up and doesn't let me know they're barely starting it. 🙃 So i waited 15 minutes before going back thru to ask if there was a problem with my order to get talked to like a child. About its not done yet and ill just have to wait. With straight big eyes and all attitude. Nope keep that bs Mind you i was the only one there and ordered ahead bc this type of wait.

Frequently Asked Questions About Wendy's

Is Baseline Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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