Wendy's

3.8
916 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2375 E Baseline Rd, Phoenix, AZ
85042, United States

Hours

Reviews

3.8
916 reviews
5 stars
437
4 stars
198
3 stars
99
2 stars
46
1 star
136

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly at the drive-thru.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality, with reports of cold, stale, or improperly prepared meals.

Cleanliness

Some customers noted that the restaurant was clean, while others reported dirty dining areas.

Speed of Service

Mixed feedback on service speed; some praised quick service while others experienced long wait times.
  • DS
    dylan smith
    Oct 30, 2025
    5.0
    I almost never get my order right even when speaking clearly. But this Wendy’s got my order right, it was clean and the staff was super friendly.
  • MF
    M F
    Oct 17, 2025
    5.0
    I was the only person dining in so I can't rate the atmosphere, although I do have a marvellous time inside my head so could rate it a 10. Food was delivered very quickly and was exactly what I had asked for so absolutely no complaints from me. The drive through seemed busy with a constant stream of cars running through.
  • SG
    Sarah Glenister
    Oct 4, 2025
    5.0
    My husband and I don’t eat fast food very often (anymore, lol), but when we do, this Wendy’s is a solid choice. The food is pretty good and the employees are friendly. Thanks guys!
  • AD
    Alex DeForest
    Sep 25, 2025
    1.0
    Watch out for food allergies. They don't pay attention to custom requests as simple as "no cheese".
  • AC
    angel cota
    Sep 15, 2025
    1.0
    I wish I could put 0 stars. The drive through lady was SO RUDE I didn’t even finish my order without her telling me to pull to the window and once I told her I wasn’t finished she continued saying to just pull to the window with no explanation so I left and went to Taco Bell.

Frequently Asked Questions About Wendy's

Is Baseline Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.