Wendy's

3.8
925 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2375 E Baseline Rd, Phoenix, AZ
85042, United States

Hours

Reviews

3.8
925 reviews
5 stars
440
4 stars
199
3 stars
100
2 stars
45
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative experience.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Food Quality

Several customers complained about the quality of food, mentioning cold, stale, or poorly prepared items.

Cleanliness

Some customers noted that the restaurant was clean, but others reported issues with cleanliness in the dining area and restrooms.

Value for Money

Customers expressed dissatisfaction with pricing, feeling that the quality did not match the cost of their meals.
  • KK
    Kris K
    1 day ago
    1.0
    Quality fell off a cliff. What you’d expect from kids in the kitchen. This franchise perpetuates the stereotype of bottom tier fast food.
  • DP
    Dan Pont
    4 days ago
    5.0
    What other fast food place has chili? It any other kind of soup?
  • TC
    Thomas Calderon
    Dec 30, 2025
    1.0
    Went there about 9:30ish at night, Had ordered online and waited before i came. It wasnt a big order but still online supposed to be faster. Get there and the lady Marci who supposed the manger that works there tells me to pull up and doesn't let me know they're barely starting it. 🙃 So i waited 15 minutes before going back thru to ask if there was a problem with my order to get talked to like a child. About its not done yet and ill just have to wait. With straight big eyes and all attitude. Nope keep that bs Mind you i was the only one there and ordered ahead bc this type of wait.
  • AL
    Avi Levi
    Dec 18, 2025
    1.0
    I ordered three chicken sandwiches with tomatoes. I was charged for tomato and none of my sandwiches had tomatoes on there. The lady in the Drive-Thru was an African American. Very rude and very aggressive in her food ordering I would like a refund for my tomatoes silly as it sounds. Do your job right
  • QQ
    quinn
    Dec 14, 2025
    1.0
    Every time i order from here I take something off of my burger like mayo and every time i get my food back it has mayo on it or whatever i asked for off is on. the employees don’t pay attention to anything and can’t do a simple thing correctly. i worked in fast food and it’s genuinely not hard to take something off. whoever is training them sucks and the people they hire suck. 0/10

Frequently Asked Questions About Wendy's

Is Baseline Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 2375 E Baseline Rd, Phoenix, AZ?

The drive-through at this Wendy's location is open daily from 6:00 AM to 2:00 AM.