Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Phoenix Subway® Restaurant at 4539 East Thomas Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.9
207 reviews
5 stars
120
4 stars
35
3 stars
7
2 stars
11
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees like Chris, Keshia, and Vinny for their excellent service.
Food Quality
While some customers enjoyed the food, there were multiple complaints about stale bread, incorrect orders, and food safety issues, including reports of food poisoning.
Cleanliness
Several reviews highlighted the cleanliness of the store and restrooms, although there were also complaints about poorly maintained facilities.
Service Speed
Customers experienced mixed reviews regarding service speed, with some noting quick service while others reported long wait times and understaffing.
Order Accuracy
There were numerous complaints about incorrect orders and insufficient portions, leading to dissatisfaction among customers.
- ISIvan SandovalOct 26, 20255.0Aida was super nice and patient and helped me with my mobile order! Thank you so much :) *Hopefully I got her name right, she was wearing the long denim skirt!
- BBBrad ButlerOct 20, 20251.0Arrival at 9:49 PM, worker motions to his neck and says they’re closed.
- KDKel DyeOct 19, 20254.0Been to this location multiple times and the food is always very good. Service inside is very nice, outside it's a little less to be desired, but the subway has no control over that. I personally always end up getting a meatball sub and I've never really had a complaint.
- DDdaisy dukeOct 13, 20251.0If I could give them what they gave me 😵💫😵🤢😷!!! I have not stopped throwing up!!! I have nothing left to throw up 🤮
- EEElviaOct 5, 20255.0Thank you to Vinny Subway employee for making our sandwiches with extra care and attention to detail on our sandwiches.
Frequently Asked Questions About Subway
Where is the Subway restaurant located?
The Subway restaurant is located at 4539 East Thomas Rd, Suite 101, Arcadia Crossing, Phoenix, AZ 85018.
What are the operating hours of the Subway at Arcadia Crossing?
This Subway restaurant is open every day from 9:00 AM to 10:00 PM. Note holiday hours may vary, for example, it is closed on November 27, 2025 and December 25, 2025, and closes early at 6:00 PM on December 24, 2025.
Does this Subway offer delivery services?
Yes, this Subway offers delivery services along with other convenient ways to order, including ordering through their app or online, and in-restaurant dining or curbside pickup.
What types of meals are served at the Subway on East Thomas Rd?
They serve breakfast, lunch, and dinner every day.
Can I dine in at this Subway location?
Yes, the Subway at Arcadia Crossing serves dine-in customers.
Does this Subway restaurant provide catering services?
Yes, catering services are available at this Subway location.
How can I view the menu or place an order online for the Subway at Arcadia Crossing?
You can view the menu and place orders online via their website at https://subway.com/en-us/restaurant/3502-0/menu/ or visit https://www.subway.com.
What are some nearby places I can visit before or after enjoying a meal at Subway?
Nearby you can visit Petco Grooming for pet needs, GNC Live Well for vitamins and supplements, or relax at the Saguaro Library for some reading.
Is there a gym close to the Subway at Arcadia Crossing if I want to exercise before or after my meal?
Yes, Curves gym is located nearby, offering a convenient option to stay active around your visit to Subway.
Are there other dining options near this Subway?
Yes, neighboring restaurants include Maskadores Taco Shop 21, Santa Madre Taco Shop, Garcia's Mexican Restaurant, and Sonora Mesquite Grill offering Mexican and Tex-Mex cuisine.