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Subway

3.7
(267 reviews)

Business Details

(602) 276-9968
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Phoenix Subway® Restaurant at 2020 W Baseline Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2020 W Baseline Road, Phoenix, AZ
85041, United States

Hours

Reviews

3.7
267 reviews
5 stars
126
4 stars
54
3 stars
24
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and poor attitudes.

Food Quality

Inconsistent food quality noted, with some customers mentioning fresh ingredients while others complained about contamination and lack of freshness.

Cleanliness

Concerns raised about cleanliness, with some customers reporting dirty conditions and others noting a clean environment.

Order Accuracy

Frequent issues with order accuracy, especially with online orders, leading to customer dissatisfaction.

Efficiency

Service speed varies, with some customers experiencing quick service while others faced long wait times.
  • JG
    Jim Griffin
    Feb 6, 2026
    5.0
    Very cool service
  • EA
    Elisa Aguayo
    Nov 18, 2025
    1.0
    Everything started well there were two workers, the guy was nice and great customer service. The girl was rude, was in such a hurry to finish my order where there was no one else behind me. She wanted to start with dressing when they always put the vegetables first. She got more upset since I ask to do veggies first and thou I have ask for mayo and she I told her I didn't wanted mayo. She started a new sub but with a bad attitude and didn't even toasted correctly.
  • NG
    Nadia G.A
    Oct 30, 2025
    1.0
    Very bad customer service
  • JB
    Jodi Beck
    Oct 24, 2025
    5.0
    Always a quick grab for lunch timeback and forth, and the sandwich is always good.
  • JD
    Jen D
    Oct 13, 2025
    5.0
    Love ordering on the app with coupons. Super easy.

Frequently Asked Questions About Subway

What are the operating hours of this Subway location on weekdays?

This Subway is open from 8:00 AM to 9:30 PM Monday through Friday.

Does this Subway offer delivery or in-store pickup?

Yes, they offer both IN_STORE_PICKUP and DELIVERY services for your convenience.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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