Subway

3.7
266 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Phoenix Subway® Restaurant at 2020 W Baseline Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2020 W Baseline Road, Phoenix, AZ
85041, United States

Hours

Reviews

3.7
266 reviews
5 stars
124
4 stars
55
3 stars
24
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Food Quality

Food quality is inconsistent; some customers enjoy fresh ingredients while others complain about stale items and incorrect orders.

Cleanliness

Cleanliness is a recurring issue, with several reviews highlighting unsanitary conditions and dirty environments.

Online Ordering

Online ordering experiences are largely negative, with frequent complaints about incorrect orders and poor service.

Efficiency

Service speed varies, with some customers noting quick service while others report long wait times and inefficient staff.
  • EA
    Elisa Aguayo
    Nov 18, 2025
    1.0
    Everything started well there were two workers, the guy was nice and great customer service. The girl was rude, was in such a hurry to finish my order where there was no one else behind me. She wanted to start with dressing when they always put the vegetables first. She got more upset since I ask to do veggies first and thou I have ask for mayo and she I told her I didn't wanted mayo. She started a new sub but with a bad attitude and didn't even toasted correctly.
  • NG
    Nadia G.A
    Oct 30, 2025
    1.0
    Very bad customer service
  • JB
    Jodi Beck
    Oct 24, 2025
    5.0
    Always a quick grab for lunch timeback and forth, and the sandwich is always good.
  • JD
    Jen D
    Oct 13, 2025
    5.0
    Love ordering on the app with coupons. Super easy.
  • MM
    Marcos
    Jul 29, 2025
    3.0
    It's a meh subway franchise location, the ingredients aren't always fresh and you can tell this by looking at the basil, but at least in the last couple months it's gotten better, still not perfect and of course it's still pretty expensive as it's a Subway, but it's not the worst one out there for sure

Frequently Asked Questions About Subway

What are the operating hours of this Subway location on weekdays?

This Subway is open from 8:00 AM to 9:30 PM Monday through Friday.

Does this Subway offer delivery or in-store pickup?

Yes, they offer both IN_STORE_PICKUP and DELIVERY services for your convenience.