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Subway

2.9
(192 reviews)

Business Details

9014 W Thomas Rd, Phoenix, AZ
85037, United States
(623) 872-7823
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Phoenix Subway® Restaurant at 9014 W Thomas Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9014 W Thomas Rd, Phoenix, AZ
85037, United States

Hours

Reviews

2.9
192 reviews
5 stars
58
4 stars
29
3 stars
20
2 stars
12
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling ignored or mistreated during their visits.

Food Quality

Several customers reported issues with food quality, including old or poorly prepared sandwiches, leading to dissatisfaction and complaints of food poisoning.

Cleanliness

Customers noted unsanitary conditions, particularly in the bathrooms and dining area, which contributed to a negative dining experience.

Operational Issues

Frequent complaints about the store closing early, not honoring coupons, and inconsistent availability of menu items were reported.
  • PB
    parth babariya
    Feb 6, 2026
    1.0
    very rude behaviour, bad customer service, when you ask question for suggetion only one answer i dont know looks like owner dont care about review. went 3 times with better hope but all time same issue
  • SN
    Salvador Sanchez Nevarez
    Feb 5, 2026
    1.0
    Completely understand it's a fast food place but that doesn't allow you to be rude to customers.
  • MM
    Mariyah
    Feb 3, 2026
    1.0
    Probably the worst location I’ve ever ordered from. Ordered a sandwich online and it was made so poorly….. that girl wouldn’t have made a sandwich for herself like that. Very disappointing. With this economy I expect to get everything that I payed for. They didn’t include several toppings that I selected and it was very inconvenient to go inside and the situation still wasn’t rectified. The female employee was careless.
  • SA
    sagi84tario Ayala
    Jan 25, 2026
    1.0
    El Horario de serrar es a las 8.30 y boy a comprar a las 730 y ya no ye atienden muy mal servicio .y no te quieren aseptar los coupons
  • JK
    Jasmine Khan
    Jan 21, 2026
    1.0
    I come here for lunch . Oh man the same lady from last week ( I think she is Latino ) ( not trying to be rude by saying Latino ) Oh man she was so rude . I spend $18 .she keep saying we have limits for vege, we have limit for salad. We have limit for sauce . What the hell ?? Eveything has limits than why are u opening store? She was so so rude . Eveytime I come here she is working . Plus the bathroom is so so dirty . Flash doesn't work and no hand soap. They want to charge fully price but they don't want to limit everything. I don't usually write review but this time I must & plz avoid this store if u can. Do not give them business since they don't deserve it!!!!

Brand Certified Facts from Subway

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Certified March 01, 2026Yext Knowledge Graph
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