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Subway

3.5
(276 reviews)

Business Details

(602) 866-8353
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Phoenix Subway® Restaurant at 3425 W Thunderbird Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3425 W Thunderbird Rd, Phoenix, AZ
85053, United States

Hours

Reviews

3.5
276 reviews
5 stars
126
4 stars
44
3 stars
22
2 stars
13
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some employees praised for their friendliness and efficiency, while others were reported as rude and unhelpful.

Food Freshness

Several customers noted issues with food freshness, including stale bread and rotten vegetables, leading to dissatisfaction with their meals.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of unsanitary conditions and poor hygiene practices among staff.

Management Issues

There were multiple complaints regarding poor management, including staff shortages during busy times and lack of support for employees.

Inconsistent Experience

Overall, customers reported inconsistent experiences, with some visits being enjoyable and others being disappointing, leading to uncertainty about returning.
  • EA
    Eddie Arndt
    Feb 8, 2026
    5.0
    My wife and I starting coming to this subway . They do a better job than most.
  • MD
    Matthew Dillard
    Jan 30, 2026
    5.0
    Let me just start by saying when it comes to establishments that this has been one of the most pleasant that I have dealt with since moving here years ago, I would recommend this subway out of any of the subways in Phoenix the atmosphere the food service cool it in a glass of ice water on a winter day in Antarctica
  • AB
    Alfredo Borquez
    Jan 16, 2026
    5.0
    So I decided to come back to Subway and I’m not sure if it’s the same girl working But I do think it’s the same girl. Anyways service was smooth she was polite and it honestly made me feel kind of bad about my last review so I decided to change my review. In hindsight, I think I was just a little upset. I was having a rough day and was looking forward to getting some subway that day. Granted my review was truthful though. I come into this subway late all the time and I’ve never been told they stopped serving food at 9:45 other than that last time and although I still think they should put a sign up if that’s how they run things i also think it’s reasonable.
  • AW
    Anna Wellington
    Jan 14, 2026
    1.0
    Had a good experience here previously- but went today and right off the BAT I was irritated. Nobody in the building when I first walked in because they were both outside taking a smoke break. One walked in- said nothing- walked straight to the back and immediately went to make my sandwich. Did not wash his hands. If you’re not washing your hands after coming in from outside, I’m immediately not trusting that you’re washing your hands when you prep the food. Absolutely disgusting. His defense was “I wasn’t smoking though” totally against food saftey standards and I won’t be back- which sucks because the females that worked here a month or two ago were spectacular.
  • KA
    Karrar Abbas
    Jan 3, 2026
    1.0
    Today I went to this subway I walked in used the restroom and then wanted to order as soon as I walked out the worker told me I looked suspicious. Then 3 costumers walked in and he kicked them out saying we were closed. This happened today January 4rd. He is a tall young African American man. They had really bad service

Frequently Asked Questions About Subway

What are the regular operating hours of Subway at 3425 W Thunderbird Rd?

Subway at 3425 W Thunderbird Rd is open daily from 9 AM to 10 PM.

Does Subway at North Mountain Village S/C offer delivery services?

Yes, Subway offers delivery services to customers in the area.

Brand Certified Facts from Subway

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Certified February 22, 2026Yext Knowledge Graph
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